Administrative Medical Assistant - Westgate

Harbor Health•Austin, TX

2d•Onsite

About The Position

Harbor Health is seeking skilled Administrative Medical Assistants (AMAs) to join our growing team. Harbor Health is an entirely new multi-specialty clinic group in Austin, TX utilizing a modern approach to co-create health with those who get, give, and pay for it — allowing everyone to fully flourish. As a critical member of our clinical team, you will help ensure smooth clinic operations while delivering compassionate, member-centered care that aligns with our mission of transforming healthcare through our payvider model.

Requirements

High School Degree or equivalent
Certified Medical Assistant (CMA) or ability to renew/apply for certification
Minimum of 3 years of experience in primary care or similar clinical environment
Current CPR Certification
Computer proficiency with the ability to enter information in EHR systems and compile reports or data as requested
Ability to read, write, and speak English
Excellent customer service and support skills; ability to organize and prioritize workload and meet deadlines
Effective and professional communication — verbal and written — with persons from diverse cultural, socioeconomic, educational, racial, ethnic, and professional backgrounds
Consistent demonstration of positive, proactive customer service and ethical behavior
Ability to work effectively as a team member while functioning independently with sound judgment
Flexibility to shift priorities, maintain confidentiality, and establish effective interpersonal work relationships

Nice To Haves

Bilingual in English/Spanish
BLS Certification
Phlebotomy Certification

Responsibilities

Greet all patients and visitors in a professional and welcoming manner
Prepare patients for their appointments and inform them of relevant and required information for their visit
Provide clear communication to members around the services they are scheduled to receive
Proactively communicate unexpected schedule delays to patients and assist with member comfort should delays arise
Keep the reception and patient waiting areas clean and organized
Obtain copies of insurance cards, driver's licenses, authorizations, referrals, and other required appointment documentation and save them appropriately in the practice EMR
Perform demographic and insurance validation and inform patients of privacy policies and procedures
Schedule patient appointments and follow-up appointments per established policies and procedures
Collect patient co-payments, reconciliation charges, and outstanding balances upon check-in and submit batches daily
Other duties as assigned
Collaborate with the clinical team to execute care tasks as ordered by providers
Deliver care in accordance with each member's individualized care plan
Perform client intake, collect lab specimens, and administer immunizations
Chart accurately in electronic medical records (EHR)
Assist with minor procedures and other supportive functions for the clinical team
Complete opening and closing tasks each day to prepare for daily clinic operations
Support the care team to ensure members' needs are met and hand-offs are appropriately conducted