Administrative Medical Assistant
About The Position
Build What Matters Most—Families, Futures, and Your Career. Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Reproductive Science Center of the San Francisco Bay Area—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.
Requirements
- High school diploma
- Computer proficiency required
- Excellent interpersonal skills and ability to work as part of a multi-disciplinary team and build and maintain effective working relationships
- Excellent verbal and written communication
- Ability to work weekends, and holidays on a rotating basis with other teammates
- Excellent interpersonal communication skills
- Thrive in a fast-paced environment
- Excellent multi-tasking abilities
Nice To Haves
- Completion of a certified or formal medical training program preferred
- Minimum of 1 year of experience preferred
Responsibilities
- Support the care team by assisting Case Managers with daily task management and coordination of patient care needs
- Complete prior authorizations for fertility medications, including submissions, follow-up, and coordination with pharmacies and insurance plans
- Assist with medication-related workflows, including prescription coordination, pharmacy communication, and appeals processing
- Review and manage patient portal messages, ensuring timely and appropriate responses or escalation to the care team
- Prepare and process lab requisitions, ensuring accuracy and proper routing to outside laboratories
- Assist with billing-related tasks for diagnostic workups
- Draft and coordinate patient-facing and provider-facing documentation, including OB letters and other clinical correspondence
- Support insurance-related processes, including benefit verification support and appeals coordination
- Maintain accurate and up-to-date documentation in the electronic medical record (EMR) system
- Collaborate closely with Administrative, Clinical, and Pharmacy teams to ensure continuity of care
- Provide backup support to Back Office Medical Assistants as needed, including assisting with clinical workflows within scope and training
- Adapt to changing workflow needs and support cross-functional team operation
- Other duties as assigned
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
