Administrative Manager - FPA Access Center

Mount Sinai Health System • New York, NY

5h • Onsite

About The Position

In the Administrative Manager role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service. This role is within the FPA Access Center which is centralized contact/call center for the Mount Sinai Health System, located in West Side of Manhattan. Although we are an administrative office, the Access Center supports many of the various doctors’ offices in our health system.

The Administrative Manager is leadership opportunity to oversee supervisors within the FPA Access Center. You will be responsible for developing the readiness and competence of key team members with training, individual coaching, issue resolution, troubleshooting, and direct assistance to support patient access operations for multiple scheduling departments across the Mount Sinai Health System. This role will also provider oversight and performance management of the team utilizing reports and dashboard to ensure highly efficient teams.

Requirements

• Leadership opportunity to oversee supervisors.
• Develop team members through training, coaching, issue resolution, troubleshooting, and direct assistance.
• Support patient access operations for multiple scheduling departments.
• Provide oversight and performance management of the team.
• Utilize reports and dashboards for performance management.

Responsibilities

• Exemplify patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service.
• Oversee supervisors within the FPA Access Center.
• Develop the readiness and competence of key team members with training, individual coaching, issue resolution, troubleshooting, and direct assistance to support patient access operations for multiple scheduling departments across the Mount Sinai Health System.
• Provide oversight and performance management of the team utilizing reports and dashboards to ensure highly efficient teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees