Administrative Manager

Art of Problem Solving • Santa Clara, CA

4d • Onsite

About The Position

The Administrative Manager is responsible for managing a team of Front Desk Associates and all front and back of house processes and procedures to ensure a high quality of customer service and administrative work, and the smooth running of the campus. This includes playing a key role in the campus's admissions pipeline — from managing consultation request queues and follow-up communications to driving conversion and re-enrollment — ensuring no prospective or current family falls through the cracks. From hiring, training, and coaching part-time employees, to implementing and iterating on campus procedures and systems, the Administrative Manager is a key operational leader on the Academy team. Additionally, the Administrative Manager serves as a point-of-contact internally between campus staff and externally with customers and community partners and is the go-to campus decision maker in the event that Directors are unavailable. This role is a full-time, year-round position which includes the academic year and summer.

Requirements

• 1-2 years experience as an Art of Problem Solving Academy Front Desk Associate or 2+ years of customer service and administrative experience that includes people management
• Ability to work independently and collaboratively
• Strong operational leadership skills, including ownership of administrative and customer service procedures and processes
• Strong task and time management skills
• Commitment to achieving organizational consistency and efficiency
• Ability to expertly manage up and down the chain
• Ability to cultivate a warm, welcoming work environment and positive culture for staff and customers
• Growth and retention mindset
• Exceptional interpersonal, written, and verbal communication expertise
• Experience with event planning for customers and/or staff
• Proficiency with office technology and equipment
• Must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

Nice To Haves

• Some postsecondary education preferred
• Experience managing an admissions, sales, or enrollment pipeline, with a track record of strong follow-up and conversion

Responsibilities

• Interview, hire, train, develop, and manage a team of Front Desk Associates.
• Ensure and execute exemplary customer service delivery via phone, in-person, and email correspondence.
• Create, implement, improve, and document procedures and administrative systems for efficient campus operations.
• Take inventory and place purchasing orders.
• Oversee maintenance and repair of campus facilities, sourcing and coordinating with vendors and collaborating with the HQ Operations team as needed.
• Plan, organize, and run campus events for customers and staff that support campus enrollments and retention.
• Play a key role in the campus's admissions and enrollment pipeline: manage consultation request queues end-to-end, ensure timely and high-quality follow-up after every consultation, hold Front Desk Associates accountable for their share of follow-up outreach, and adjust intake processes with the Director team to meet demand.
• Drive conversion, retention, and re-enrollment through proactive, well-executed email and phone campaigns, treating follow-through as a measurable outcome, not an afterthought.

Benefits

• Competitive starting salary of $76,200
• Opportunity to work closely with motivated students, develop leadership and management experience, work with a team of passionate educators in pursuit of our shared mission.
• Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
• Multiple options for Medical, Dental and Vision plans
• 401k with company match
• PTO Plan and supportive leadership
• Relocation bonus for candidates living outside the greater area.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed