About The Position

The Administrative Liaison provides effective management of hospital operations and administration during regular and non-regular business hours. The role supports quality, cost-effective patient care; mentors and guides staff; facilitates communication and problem resolution across departments; helps manage patient placement and movement; responds to complaints and crisis situations; supports regulatory compliance; and identifies staffing and resource-use concerns.

Requirements

  • Three years of recent clinical experience.
  • California Registered Nurse (RN) license from the California Board of Registered Nursing.
  • AHA Basic Life Support for Healthcare Professionals certification from the American Heart Association.

Nice To Haves

  • Bachelor’s degree.
  • Two years of leadership experience.
  • Prior house supervision experience.
  • ACLS (Advanced Cardiac Life Support) certification from the American Heart Association.

Responsibilities

  • Support delivery of quality, cost-effective patient care by understanding staff and unit capabilities, delegating appropriately, and assisting with direct patient care as needed.
  • Select or support appropriate nursing interventions to achieve patient care outcomes and contribute to efficient departmental operations.
  • Identify or help implement cost-reducing ideas in care delivery.
  • Help staff resolve learning or performance issues and orient or mentor staff entering new roles.
  • Evaluate safety, training, and other programs and tools for opportunities to improve efficiency or effectiveness.
  • Lead initiatives to improve safety.
  • Collaborate across disciplines and departments to resolve communication problems, trends, and interdepartmental relationship issues.
  • Facilitate patient movement and placement priorities in accordance with policy and established guidelines.
  • In the manager’s absence, address staff, patient, or family complaints.
  • Provide leadership and direction during rapidly changing workloads and crisis situations, including HEICS events, codes, and traumas.
  • Serve as a resource to other disciplines and departments and assist staff with prioritizing and resolving operational concerns.
  • Implement systems that inform staff about, and increase compliance with, regulatory and accreditation standards; lead quality initiatives.
  • Understand applicable sections of the Welfare and Institutions Code and evaluate patients for 72-hour/5150 detention criteria.
  • Initiate 5150 involuntary detentions for evaluation and treatment of select patients and advise them verbally and in writing of their rights and the reasons for detention.
  • Assess patients for 14-day certification criteria when the consulting psychiatrist is unable to assess them, and sign the 14-day certification form as the second evaluator when appropriate.
  • Identify and report staffing-pattern problems to managers, address barriers to efficient staffing planning, and contribute to cost-effective resource utilization.
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