Administrative Judicial Specialist-Traffic Clerk

Twin Falls County • Twin Falls, ID

1d • Onsite

About The Position

Performs administrative and clerical duties and may be assigned as a specialist in the services offered by the assigned department. Employees in this class perform a wide range of office support functions using independent judgment in applying existing policies and procedures to complete assignments. This requires in-depth knowledge of multiple policies and procedures to make decisions. Employees respond to non-routine inquiries and explain department services, policies, procedures, and rationale for decisions to customers. Employees typically utilize a variety of computer operations and/or specialized software to complete daily assignments. The classification's primary and diverse duties include creating, reviewing, and processing documents and records, identifying and correcting errors and omissions on documents received from staff, and/or the public, performing data entry, maintaining records, and scheduling court hearings. Work is usually performed in or near a front counter or office where customers can easily be accommodated.

Requirements

• Customer service procedures, techniques, and objectives
• Court processes and procedures
• General office practices and procedures
• Legal documents, terminology, and protocols
• English grammar, spelling, punctuation, and composition
• Basic accounting and cash handling
• Operation of a personal computer and basic software applications
• Provide exceptional customer service
• Maintain integrity and a professional demeanor at all times
• Use good judgment to make sound and reasonable decisions, and problem-solving skills to respond to customer needs
• Assess problem situations and develop effective answers, with or without the supervisor's help
• Express ideas clearly and concisely, verbally and in writing
• Explain information in an understandable manner
• Work effectively with co-workers, staff, and members of the public in a professional and collegial manner
• Perform duties with accuracy and attention to detail
• Remain motivated and focused in a repetitive work environment
• Follow verbal and written instructions
• Organize and prioritize work
• Read and interpret complex rules and statutes
• Maintain up-to-date knowledge of policies and procedures related to assigned function
• Review documents for accuracy and completeness
• Type 30 WPM
• Perform all duties in accordance with County policies and procedures with regard for personal safety and that of other employees and the public
• High school diploma or GED
• One years' experience in an office, preferably in the public sector
• Must successfully pass background investigation relevant to the position and remain in good standing for the duration of employment with the County

Responsibilities

• Enters new citations into Odyssey; Takes payments, manages and reconciles till; Processes documents for pleas taken over the counter; Sets hearings on cases and notifies parties involved; Annotates and serves documents by mail or e-mail; Creates forms, form letters, and other similar court documents; Enters dispositions into Odyssey after plea and/or payment; Processes misdemeanor sentencings by entering judgment data from hearing in the disposition screen, annotates documents, adds payment plans, takes payments, and closes cases; Processes money received from Advanced Collection in the appropriate cases; Reviews paid and dismissed citations, and destroys older citations according to court protocol; Reads and routes incoming/returned mail; Posts bonds and accepts Sheriff's fees; Monitors on-line portal payments; Monitors delinquent fines, fees, court costs, and restitution accounts; sends notification to defendants, and assigns delinquent accounts to collection agency.
• Communicates by phone, greets customers, provides general information to the public, answers questions and inquiries, and provides referrals to other departments or staff as needed; Interacts with customers with courtesy, tact, and diplomacy; Provides clerical and support services to staff members as needed; Enters and maintains accurate data and complete records, files, and documentation; Performs time management and scheduling functions, and meets deadlines; Communicates and coordinates regularly with appropriate co-workers to maximize the effectiveness and efficiency of interdepartmental operations and activities; Maintains strict confidentiality in all cases; Assists other departments and County employees as needed or requested; Operates recording, scanning, computer, and office equipment; Cross-trains and assists other employees; Performs other duties as assigned; Performs all work duties and activities in accordance with County policies, procedures, and safety practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED