Administrative Hearing Officer – Unemployment Appeals 2026-02530

State of Wyoming•Casper, WY

18h

About The Position

The State of Wyoming is seeking an analytical, detail-oriented Administrative Hearing Officer to conduct impartial unemployment insurance appeal hearings and ensure fairness and due process. The role involves reviewing testimony and evidence, researching and applying relevant laws, and preparing written decisions affecting individuals and employers across Wyoming. Hearings are conducted by phone or in person. The position works independently while collaborating with a small team of hearing officers and division staff. It is based in Casper, Wyoming, and is eligible for part-time teleworking under the State of Wyoming telework policy.

Requirements

Bachelor's degree, typically in Business, or a substitution of 4–6 years of progressive work experience, typically in Business.
0–3 years of progressive work experience, typically in Business, with a bachelor's degree.
Strong analytical and critical-thinking skills, including the ability to evaluate complex information, identify relevant facts, and reach well-reasoned conclusions.
Excellent written communication, proofreading, and attention-to-detail skills.
Ability to interpret, understand, and apply laws, regulations, policies, and procedures.
Strong verbal communication and active-listening skills, including the ability to ask thoughtful questions and facilitate professional discussions.
Ability to remain objective and impartial when evaluating conflicting information.
Excellent organizational and time-management skills, including the ability to independently manage multiple cases, priorities, and deadlines.
Sound judgment and problem-solving skills, with the ability to make evidence-based decisions using established guidelines.
Ability to handle sensitive or confidential information professionally and discreetly.
Ability to work independently and maintain positive, productive relationships with team members.
Proficiency with Google Workspace and Microsoft Office applications.
Willingness to learn and apply new laws, procedures, and administrative hearing practices.
Offers of employment are contingent on successful completion of a background check.

Responsibilities

Conduct fair and impartial unemployment insurance appeal hearings by phone or in person, giving parties an opportunity to present testimony, evidence, and relevant information.
Review case files, assess witness testimony, analyze documentation, and identify relevant facts to support objective decisions.
Interpret and apply Wyoming statutes, administrative rules, regulations, and applicable legal precedent.
Draft clear, accurate, legally sound written decisions explaining findings of fact, applicable laws, and reasoning.
Evaluate unemployment benefit eligibility, employment separations, wage disputes, employer taxes, and worker classification issues.
Organize hearing schedules, case documentation, research, and decisions while meeting state and federal timeliness requirements.
Facilitate respectful hearings and communicate with claimants and employers while maintaining confidentiality and neutrality.
Collaborate with hearing officers and division staff, participate in training and professional development, and contribute to improvements in hearing procedures and operations.