Administrative Assistant - Appeals Specialist

Lydecker LLP•Orlando, FL

1d•Remote

About The Position

We are a civil litigation law firm seeking a detail-oriented and highly accountable Appeals Specialist to support our appeals process. This role is ideal for someone who excels at follow-up, is comfortable making outbound phone calls, and can manage tasks independently in a remote environment. Prior law firm experience is not required—we will provide comprehensive training. This is a remote position.

Requirements

Exceptional follow-up and organizational skills
Strong phone communication skills and comfort with frequent outbound calls
Proven ability to work remotely with accountability and minimal supervision
Ability to navigate Excel and learn new computer programs efficiently
Strong attention to detail and time management skills
Prior experience in roles requiring high-volume follow-up, tracking, or case/status management
Experience using spreadsheets or tracking tools to manage workflows

Nice To Haves

Prior law firm experience is not required—we will provide comprehensive training.
Experience in administrative, operations, insurance, healthcare, collections, or compliance roles is a plus

Responsibilities

Manage and track appeals-related tasks from initiation through resolution
Conduct consistent and professional follow-up via phone and email with internal teams and external parties
Ensure deadlines are met through organized tracking and timely escalation when needed
Accurately document communications and updates in firm systems
Maintain appeal status reports and logs using Excel and internal computer programs
Work independently while remaining responsive and accountable to leadership

Benefits

Full training provided
Remote work environment with clear expectations and support
Opportunity to grow within a litigation-focused legal team
Stable role suited for individuals who thrive on structure, follow-through, and ownership of their work
Hourly rate depending on depth and years of experience
Annual performance reviews with potential for increase in salary
Flexible work hours
Medical Insurance – Currently provided by Cigna Healthcare with multiple insurance plans to choose from based on your needs – partially paid for by Firm for the employee; All outpatient mental health services are free of charge with no copays
Optional Dental & Vision Insurance
Optional Voluntary Life and Disability Insurance
Optional Voluntary Accident Insurance
Optional Critical Illness Insurance
Optional Cancer Insurance
Optional Hospitalization Insurance
Optional Health Savings Account
Optional Flexible Spending Account
401k after one calendar year of employment
Paid time off (PTO) to support your overall well-being