Administrative Eligibility Specialist

Jefferson County

9d•Hybrid

About The Position

Jefferson County invites you to apply for Administrative Eligibility Specialist. This position provides you the opportunity to work for a county that thrives on working collaboratively and overcoming challenges. We are seeking a game changer, someone that loves what they do and is motivated to share their knowledge with those that they work with. As an Administrative Eligibility Specialist, you are a vital member of the EMAS team and provide administrative supports to the team. Your organizational skills and excellent customer service support timely and accurate eligibility determination for our vulnerable populations. This role requires the ability to quickly review and organize documents, attention to detail, as well as prepare them for processing using our state computer system. Some data entry logical reasoning is also part of this role. The position is an in-office position requiring team members to rotate working in our lobby assisting customers, document drop off, assisting with returned mail, completing data entry, and processing email. The position rotates between customer-facing responsibilities and back-office tasks, with days focused entirely on data entry and processing work.

Requirements

One Years related experience
High School Diploma, GED or equivalent certificate required.
An equivalent combination of education and experience is acceptable.
Criminal History and MVR Background Checks are required for every position.
A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.
Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.

Nice To Haves

Minimum of two-year work experience in a high-volume administrative environment.
CBMS experience or ability to navigate complex computer systems and databases is strongly preferred.
Experience working in a role where accuracy is extremely important.
Ability to use critical thinking and strong attention to details.
High organization and prioritization skills - ability to be able to complete a task after an interruption.
Ability to apply knowledge learned and retained through experience.
Process improvement skills - ability to streamline processes for efficiency.
Strong follow up skills
Passion to make a difference

Responsibilities

Work involves review of documents for completeness, preparing data entry into complex computer program (CBMS) and a workflow management system to initiate applications and start renewals in preparation for Eligibility Specialists.
You will be responsible for triaging incoming work and preparing it for processing, including both digital and paper documents.
Paper documents are required to be scanned in as our document repository system is paperless.
You will research case files on audit list, locate case files, review for information required, copy case files and communicate with staff in numerous areas to assist in file location and preparation.
Work also involves receiving information from individuals as well as providers to document sensitive medical information, review of information to ensure completeness, data entry into CBMS, communication to ensure case is prepared timely and accurately for processing, filing and electronic case file management.
You may be the first point of contact with an individual seeking SNAP, medical, adult financial, or other support and will need to be able to clearly communicate general information with the public as well as corresponding with other agencies and departments to submit documents.
This is a fast-paced, high-volume position that will require exceptional attention to detail and a great ability to multitask, as well as working closely with a team where communication and organizational skills are essential.
Other duties as assigned.