Administrative Director of Programs

Little Flower Children and Family Services of New York•New York, NY

1d•$110,000 - $119,000

About The Position

The Administrative Director of Programs (ADP) is a member of the agency’s senior leadership team and oversees daily program operations, directly supervises designated program leaders, and supports effective service delivery across St. John’s residential programs. The ADP serves as a central liaison among program leadership, external stakeholders, regulatory agencies, and affiliated organization Little Flower Children and Family Services to promote communication, coordination, and operational efficiency. St. John’s Residence for Boys is a nonprofit social services agency founded in 1826. It provides holistic, trauma-informed residential care to New York City youth up to age 21 involved in the child welfare and juvenile justice systems. Its programs include a Residential Treatment Center, Close to Home Non-Secure Placement programs, a Non-Secure Detention residence, and Limited Secure Placement programs. The ADP may travel between residential programs in Queens, Staten Island, or Brooklyn, and to St. John’s administrative offices for meetings and trainings.

Requirements

Minimum MSW or related MA degree.
At least 7 years of progressive experience in the nonprofit sector.
At least 5 years of supervisory experience.
Strong writing and presentation skills.

Nice To Haves

Experience in the child welfare system is preferred.
Training experience is a plus.

Responsibilities

Provide direct supervision, leadership, coaching, and performance oversight to designated program directors and program leadership staff.
Set expectations and accountability measures for effective program management and service delivery; hold regular supervisory meetings to review performance, staffing, challenges, and emerging needs.
Support program leaders with personnel matters, operational concerns, and performance improvement in collaboration with Human Resources and other departments.
Promote consistent implementation of agency policies, procedures, and operational standards, and support leadership development and collaboration.
Oversee daily program operations to support safe, effective, and efficient service delivery; provide administrative guidance, intervention, or escalation as needed.
Work with program leadership to identify and resolve operational challenges, staffing concerns, and service delivery issues.
Monitor adherence to agency expectations, established procedures, and regulatory standards; provide onsite leadership and respond to urgent operational matters as necessary.
Identify opportunities to strengthen processes, communication, and program effectiveness.
Work with the QA/QI team and program leadership to promote compliance, review audits and monitoring reports, examine incident trends, and support corrective action plans.
Ensure program leadership responds appropriately and promptly to compliance concerns and recommendations.
Serve as a liaison between program leadership, external stakeholders, government oversight agencies, and community partners, including ACS and OCFS.
Coordinate with Little Flower Children and Family Services on shared organizational initiatives and operational priorities.
Represent the agency at stakeholder, interagency, and program-related meetings as assigned by the Executive Director; facilitate timely communication and resolution of stakeholder concerns.
Serve as the agency’s primary administrative liaison for matters involving the New York State Justice Center for the Protection of People with Special Needs.
Coordinate agency responses to Justice Center inquiries, investigations, and information requests; monitor required follow-up, documentation, and administrative responses.
Collaborate with program leadership, Human Resources, QA/QI, and other departments to address Justice Center findings, implement corrective actions, and strengthen accountability.
Monitor corrective actions, escalate identified concerns to the Executive Director, and support adherence to Justice Center reporting requirements, policies, and procedures.
Support the Executive Director with organizational priorities, operational initiatives, and program improvement efforts; participate in senior leadership meetings and strategic planning.
Collaborate with program leadership and Finance to monitor budgets, staffing resources, and operational expenditures.
Assist with developing, reviewing, and implementing program policies, procedures, and operational protocols.
Facilitate communication and coordination across programs to align with organizational goals and expectations.