Administrative Dietary Clerk - Methodist Dallas Med Ctr

Aramark • Dallas, TX

1d • Onsite

About The Position

The Administrative Dietary Clerk provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services. Will also require to keep up with several administrative tasks with a high focus on patient safety and security. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Requirements

• Requires strong customer service skills including attention to detail on data entry duties.
• Needs to communicate fluently in the English language, bilingual or multilingual a plus.
• Ability to stay calm under pressure while having the ability to effectively mulit-task.
• Comfort with using technology including web-based software, keyboard, and telephone headset for the majority of shift.
• Typical typing of 35 – 45 wpm.
• Must be flexible and adaptable to change.

Nice To Haves

• Previous customer service and with high volume call center experience preferred.
• Previous administration experience with filing and highly organized is preferred.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs.
• Uses software to record patient orders.
• Maintains general knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Works closely with doctors, nurses, and the Food & Nutrition team to ensure accurate patient nutrition.
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and sanitation standards.
• Maintains compliance with ARAMARK’s standards of operation. Adheres to ARAMARK’s Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed