Administrative - Customer Service Representative

CSMN Kerlan-Jobe Park Terrace • Los Angeles, CA

9h • Onsite

About The Position

The Administrative - Customer Service Representative will be responsible for handling various administrative and customer service tasks within a medical setting. This role requires a strong understanding of medical insurance, referral processes, and patient benefit plans. The ideal candidate will have recent experience in an outpatient clinic or medical office, with a focus on patient interaction and administrative support.

Requirements

• 6+ months recent experience working in an outpatient clinic or medical office setting
• 2+ years’ recent experience working as a Patient Service Representative
• Experience with medical insurance, referral processes, and benefit plans
• Ability to read, understand, and respond to detailed oral and written instructions
• Understanding of medical terminology
• Experience completing disability forms for patients
• Covid Vaccinations & Booster required

Nice To Haves

• Experience with CS-Link/Epic
• Orthopedic practice experience

Responsibilities

• Respond to patient inquiries regarding appointments, services, and billing.
• Manage patient scheduling and appointment coordination.
• Process referrals and verify patient insurance benefits.
• Handle patient registration and update demographic information.
• Complete disability forms and other patient-related documentation.
• Maintain patient records and ensure accuracy and confidentiality.
• Communicate effectively with patients, physicians, and other healthcare professionals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed