Administrative Coordinator, Mental Health Crisis Response Education and Applied Training Program

Wilfrid Laurier University•Brantford, ON

6d•Hybrid

About The Position

The Centre for Public Safety and Well-Being (CPSW) is a Centre within the Faculty of Human and Social Sciences. The Centre offers exciting learning opportunities through professional development programs for people working or aspiring to work in a wide range of industries, including public safety, health, and wellness and well-being. As a key member of the CPSW team, the Administrative Coordinator is responsible for the efficient running of in-person workshops and courses related to the Mental Health Crisis Response Education and Applied training program (MHCR). The position requires solid demonstrated experience in coordination of people and locations, as well as establishing and maintaining positive relationships in all areas. An in-depth understanding of educating police services would be ideal. Under the leadership of the Manager, FHSS Continuing Education, the Administrative Coordinator is responsible for overseeing all details regarding in-person workshops, including booking facilities, scheduling instructors, shipping required equipment and maintaining a roster of qualified instructors. The Administrative Coordinator will work within the MHCR team and exercise judgement and discretion in the organization and performance of duties. The incumbent will have a combination of strong administrative and coordination skills, with accuracy and attention to detail. The MHCR is a hybrid, scenario-based curriculum that offers an evidence-based, standardized training protocol on de-escalation and mental health crisis response for police services, with the objective to further develop de-escalation and communication strategies, mental health awareness, empathy, and cultural safety for police response to citizens in a mental health crisis. As of April 1, 2024, the Ministry of the Solicitor General has mandated that all police officers in Ontario complete this training annually in compliance with Ontario Regulation 87/24 and MHCR is mandatory as part of the basic constable training course at the Ontario Police College.

Requirements

College Diploma in a related field
3-4 years of related experience in a comparable environment
Demonstrated excellence in project management, administrative and organizational skills (able to handle a multi-faceted project with competing deadlines)
Excellent interpersonal skills with the ability to establish and maintain trust and credibility and build relationships both internally and externally
Detail-oriented and the ability to execute all tasks at a very high degree of accuracy
Demonstrated experience with diplomacy, discretion, tact, and ability to maintain confidentiality
Valid G license in good standing
Proficiency in word processing software (e.g. Microsoft Office 365), spreadsheets (e.g. Excel, Google Sheets), video conferencing (e.g. Zoom), registration and invoice processing systems (e.g. Destiny One, Moneris), and e-learning platform (e.g. D2L).

Nice To Haves

An in-depth understanding of educating police services would be ideal.
Experience in Continuing Education is a strong asset
Knowledge of AV and VR equipment an asset
Experience with event planning is considered an asset
Experience in the Public Safety field is an asset

Responsibilities

Develop and manage processes to ensure that assigned projects and their communication run smoothly
Oversees all details regarding in-person presentation of courses and workshops, such as facility set up and material preparation
Responsible for logistical aspects of MHCR workshops and courses held in various locations across Ontario
Responsible for checking, packing and shipping of VR equipment
Provides direction, support and feedback to instructors who teach in MHCR programming
Schedules and organizes instructors, sends and receives agreements and coordinates payments
Assists with facilitation of special events and other activities
Check and maintain VR equipment
Manage warranty claims related to VR equipment
Liaise with Ontario Police College and police services to schedule appropriate training locations ensuring the capacity and capabilities of venues
Establishes positive relationships with police services, community partners, project partners and other various internal and external stakeholders to efficiently meet event requirements
Corresponds with Ontario Police College and police services and facilities to arrange in-person program deliveries
Communicates with the CPSW team to assess and ensure programs run efficiently
Processes departmental payments and expenses using internal systems including ShopLaurier, Chrome River and Consigno
Reconciles invoices with expenses charged to accounts, resolving discrepancies and other issues where possible
Reviews and tracks expenses related to MHCR program delivery.