Administrative Coordinator Planning Division

James City County•Williamsburg, VA

7d•Onsite

About The Position

Performs responsible work supporting the Planning Division in all areas of the County’s land use planning program, which includes both development review and comprehensive planning functions. There are three levels of Administrative Coordinator distinguished by the level of work performed and the qualifications of the employee. Administrative Coordinator I I: $42,758 - $66,196 / year DOQ Administrative Coordinator II: $45,695 - $70,898 / year DOQ Administrative Coordinator III: $48,856 - $75,955 / year DOQ

Requirements

Any combination of education and experience equivalent to a high school diploma; some experience in administrative support including customer service.
Must possess reliable transportation to work site(s).
Knowledge of principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction; knowledge of data entry, enterprise level asset management software, and standard office software including word processing and spreadsheets; grammar, punctuation, spelling and accurate mathematical calculations; and standard office practices and procedures and clerical techniques.
Skill in the use of Internet and computer software including Microsoft Office Suite and enterprise level asset management software.
Ability to communicate effectively both orally and in writing; follow both verbal and written instructions; establish and maintain effective and courteous working relationships with staff and the public; make accurate mathematical calculations; independently apply and carry out policies and procedures; organize and maintain moderately complex records and ensure their confidentiality; and, work under pressure in order to meet deadlines.

Responsibilities

Provides customer services to the public and to employees, in person, by telephone and online to include answering routine questions regarding general and basic property information and logging in of citizen complaints.
Provides administrative support to division staff to include checking the Department’s email inbox and filing letters and correspondence to project files, and general mail processing.
Assisting with preparing, formatting and processing various documents for final publication which may also include preparing meeting minutes; assisting with research, as needed.
Provides administrative support to division staff and provides customer services to the public to include intake of new development applications and supporting materials; logging in the materials and creating project files; maintains and compiles data and other related information in the county’s permitting system.
Oversees ordering and maintenance of office equipment, supplies and facilities; maintains general files, official records and reports; prepares agendas and support materials for internal staff meetings; maintains and follows control procedures for document handling and retention.
Oversees the Department’s Special Event Permit permitting process; Serves as the Department’s primary coordinator for the county’s Traffic Calming request process; Serves as the Department’s FOIA coordinator.
Provides assistance and program support to the Department’s Assistant Director, as needed.
Performs other duties as assigned.