Administrative Coordinator

Woodfin-Your Home Team • Richmond, VA

42d • Onsite

About The Position

Woodfin-Your Home Team is searching for an Administrative Coordinator to join our team! The purpose of this role is to provide administrative and coordination support to the Sales Team by managing incoming customer inquiries, scheduling appointments, and ensuring a smooth flow of communication between customers and internal teams. The Administrative Coordinator focuses on organization, customer experience, and operational efficiency.

Requirements

• High school diploma or equivalent is required.
• Minimum 2 years’ experience in a coordination role.
• Proficiency in dispatch or field service management software.
• Excellent communication, organization, and multitasking skills.
• Ability to work in a fast-paced, customer-driven environment.

Nice To Haves

• Strong knowledge of HVAC systems and service terminology is preferred.

Responsibilities

• Manage incoming calls, online inquiries, and referrals by gathering customer information and scheduling appointments for the Sales Team.
• Provide administrative support to Sales Representatives, including scheduling, follow-ups, and documentation.
• Coordinate communication between customers and internal teams to ensure accurate and timely information is shared.
• Maintain and update systems, ensuring customer records, notes, and schedules are accurate and complete.
• Assist with managing backlogs, voicemail follow-ups, and online inquiries to support overall workflow.
• Support overall team efficiency by helping organizer workload and ensuring tasks are completed in a timely manner.

Benefits

• A welcoming, family-oriented work environment that supports work/life balance.
• 401K plan with Roth and Traditional options, including a 25% company match on up to 6% of your income.
• Medical insurance with three plan choices, including Health Savings Account options.
• Dental insurance with two plan choices.
• Vision insurance coverage.
• Flexible spending account.
• Tuition reimbursement.
• Access to apprenticeship training programs.
• Scholarship opportunities for you and your family.
• Paths for cross-training and career advancement.
• Paid vacation and PTO that accrues from day one.
• Employee Assistance Program for support when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED