Administrative Coordinator

Advantia Health•Bel Air, MD

6d•Hybrid

About The Position

Susquehanna OB/GYN & Nurse Midwifery is seeking a full-time Administrative Coordinator for their Bel Air & Havre de Grace locations. This role will be responsible for greeting, registering, and scheduling patients while working closely with practice providers and staff to ensure an exceptional patient experience. The Administrative Coordinator serves as the first point of contact between the patient and the practice, handling patient registration, managing appointments, and resolving patient concerns to optimize patient satisfaction and provider efficiency.

Requirements

High school diploma or GED required
Minimum two (2) years of experience in a medical/clinical office.
Ability to travel between practice locations as needed.

Nice To Haves

Associate's degree preferred.

Responsibilities

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcomes patients and visitors in person or on the telephone; serves as the first touchpoint between the patient and the practice.
Performs all registration (or verifies mobile registration) for new patients and updates registration information for established patients.
Demonstrates effective handling of patient situations, including upset/dissatisfied customers, and works with other teams as needed to efficiently and effectively resolve customer needs.
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone following established scheduling guidelines.