Administrative Coordinator

Merrithew International Inc. • Toronto, ON

1d • CA$42,000 - CA$46,000 • Hybrid

About The Position

The Administrative Coordinator, Education Partner Operations supports the day-to-day administration of STOTT PILATES Academy partner operations. This is an execution-focused coordinator role designed to maintain continuity, accuracy, and timely support across shared administrative workflows. The role provides first-level administrative support to partners, students, and internal stakeholders. The Admin Coordinator helps ensure information is accurate, organized, and processed within expected timelines.

Requirements

• Post-secondary education in Business Administration, Office Administration, or a related field, or equivalent administrative experience.
• 1-3 years of administrative, customer service, operations support, or coordinator experience.
• Strong organizational and time management skills, with the ability to manage routine priorities and meet deadlines in a fast-paced environment.
• Excellent attention to detail and commitment to accuracy in data entry, documentation, and record maintenance.
• Strong written and verbal communication skills with a professional, service-focused approach.
• Comfort working with shared inboxes, trackers, spreadsheets, and business systems. (ZenDesk)
• Proficiency in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
• Ability to follow established processes, ask clarifying questions early, and escalate appropriately.
• Dependable and able to maintain accuracy during repetitive or high-volume administrative work.
• Service-minded, responsive, and respectful in communication with partners, students, and internal teams.
• Comfortable with structured processes, routine follow-up, and detailed record keeping.
• Able to manage assigned administrative tasks while recognizing when escalation is needed.

Nice To Haves

• Experience working with CRM, ERP, EMS, or database systems is an asset.
• Mandarin language proficiency, both spoken and written, is considered an asset

Responsibilities

• Maintain continuity of core Education Partner Operations administrative workflows.
• Ensure accurate and timely processing of partner records, payments, royalties, class lists, and completion documentation.
• Provide professional first-level support through the shared education administration inbox, with clear triage and escalation.
• Maintain strong data integrity and organize records across EMS, CRM, trackers, and partner/student files.
• Provide defined backup support during absences or peak periods, based on prioritized needs.
• Monitor the shared education administration inbox, manage assigned Zendesk tickets and partner communications, including triaging, responding to routine inquiries, filing, and escalating as appropriate.
• Act as a first-level administrative point of contact for partners, students, and internal stakeholders, providing timely, professional, and service-oriented support.
• Support partners with education-related documentation, payment status inquiries, class list status, completion letters, and general administrative follow-up.
• Review incoming emails and documents related to payment confirmations, partner portal communications, and general education inquiries.
• Maintain organized digital records and ensure accurate filing of partner and student documentation.
• Process class lists for assigned STOTT PILATES Academy education offerings in EMS, including reviewing, updating, and creating student records as needed.
• Process completion letters, update qualifications, and maintain related student records in EMS and CRM.
• Manage and distribute Host Partner completion letters as assigned.
• Maintain accuracy, consistency, and confidentiality across systems, files, and reports.
• Provide defined backup coverage for other Education Partner Operations administrative workflows during absences, peak periods, or urgent coverage needs.
• Identify simple opportunities to improve administrative documentation, filing, handoffs, or workflow clarity.
• Support additional administrative projects and duties as assigned.

Benefits

• Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew’s recruitment team.
• Merrithew is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).
• Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "[email protected]"
• Merrithew is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree