Administrative Coordinator

Joni and Friends•Matthews, NC

3d•$22 - $24•Hybrid

About The Position

The Administrative Coordinator provides essential support to the Area Team model by executing responsibilities related to recruiting, selecting, and equipping Area Teams. This role involves a wide range of administrative tasks, including managing guest reception, handling phone calls, creating and distributing ministry materials, ordering supplies, processing orders, and gathering data for reports. A key aspect of the position is maintaining Salesforce accuracy for volunteer contacts and campaign participation, as well as providing administrative support for events. The role also includes development duties such as entering donor updates into Salesforce, maintaining database accuracy, documenting constituent communications, and coordinating donor touchpoints and mailings. Additionally, the Administrative Coordinator will manage accounting and income submission processes, adhering to Joni and Friends Accounting policies and maintaining proficiency in accounting software. This position may require occasional driving for ministry purposes, working evenings or weekends for events, and overnight travel for retreats or conferences.

Requirements

Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
Desire to serve in a growing and dynamic Christian service ministry
Bachelor’s Degree or related experience required
Salesforce or similar database experience required
Strong organization and time management skills, including rigorous attention to detail
Must have a valid driver’s license
Must be a self-starter, a team-player, and have strong interpersonal skills
Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook and the Internet
Modeling Joni and Friends’ Christian beliefs and practices to advance our gospel mission during working hours and nonworking hours
Supporting fellow staff and volunteers at Joni and Friends in following Christ, by praying for each other, sharing Scripture and setting an example of how to live a faithful Christian life
Engaging in the lives of people living with disabilities with love, dignity, and in a manner that commends and proclaims the gospel.
Participating or leading in prayer and worship during meetings, events, and outreaches
Affirming the Joni and Friends Statement of Faith annually and not engaging in any conduct or promoting any religious beliefs inconsistent with such beliefs
Upholding and advancing Joni and Friends’ Mission and Vision through a focus on our Values.
Actively attending a church that has a statement of faith that does not contradict Joni and Friends’ Statement of Faith

Nice To Haves

Previous administrative experience preferred
Understanding of Christian ministry and specifically Joni and Friends is desirable

Responsibilities

Support the Area Team model by executing assigned responsibilities to recruit, select, and equip Area Teams
Greet and receive guests
Answer and direct incoming phone calls and retrieve messages
Create, update, and distribute ministry materials
Order products and office supplies, maintain product inventory, fill resource and information requests
Process printing orders
Submit business card and graphics orders through the Marketing toolbox
Gather data and provide standard reports and statistical analysis
Order and manage holiday card mailings
Participate in ongoing training in applicable software applications
Train, schedule, and oversee volunteers for assistance with administrative tasks
Ensure Salesforce accuracy regarding volunteer contacts and campaign participation
Provide event administrative support such as registration, name tags, participant materials, and follow-up
Enter daily donor updates (notes, contact changes, actions, etc.) into Salesforce
Maintain database accuracy
Document constituent communications and touch points in Salesforce (manually or via Action imports)
As Area Director requests, complete donor touchpoints (e.g., thank you calls for entry level donors)
Run reports, and provide mailing lists
Follow New Donor welcome process and complete timely mailing of New Donor thank you cards and welcome packet according to current Development protocols.
Write and mail constituent and donor communication cards (birthday, prayer, sympathy, etc.)
Use approved thank you designs in the Marketing Toolbox or obtain Area Director and Marketing approval for locally created thank you note designs
Coordinate timely gift acknowledgement/thank you card mailings including recurring monthly (Luke 14 Friends) donors
Coordinate and complete Lapsed Donor calls/cards with volunteer support
Manage email promotions with Marketing
Organize and complete any donor cultivation related projects (e.g., year over year comparison reporting and touches for entry-level donors)
Follow all Joni and Friends Accounting policies. Complete training and maintain proficiency in Accounting software (Certify, Mineral Tree, Sage Intacct)
Assist with event payment processing (Family Retreat and other events)
Deposit and process income weekly or immediately if ≧ $1,000
Pay and/or automate office expense payments
Periodically drive to post office, bank, storage facilities, and other places of business for specific ministry purposes
Work occasional evenings or weekends to assist with events or workshops
Travel overnight when necessary to attend retreats or conferences
Other duties and projects as assigned by supervisor to support department and organizational needs