Administrative Coordinator

Accord•Saint Paul, MN

5d•Hybrid

About The Position

Accord is seeking a creative, organized, and initiative-taking Administrative Assistant with a can-do attitude to join our Employment Team. This role offers an opportunity for work-life balance and the chance to make a difference in the lives of people with disabilities. The Administrative Assistant will provide essential administrative support to the employment services division, ensuring smooth operations and excellent customer service.

Requirements

High School Diploma/GED
A four-year bachelor’s degree in a field related to human services and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
An associate degree in a field related to human services and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
A diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; OR
A minimum of 50 hours of education and training related to human services and disabilities and four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified above.
Excellent time management skills.
Knowledge of 245D programs and documentation.
Computer literate/tech savvy with expert knowledge of Microsoft Office Suite, Google Suite, and/or database software.
Exceptional verbal and written communication with a highly-responsive time-frame.
Highly organized and detail oriented with demonstrated experience with clear documentation, note-taking, and filing.
Excellent time management skills with the ability to manage multiple tasks in a fast-paced environment.
Collaborative.
Creative problem-solving abilities with experience to create positive outcomes.

Responsibilities

Provide clerical support within the Employment Services division, including scheduling of team meetings.
Coordinate service authorizations within both service sources to facilitate smooth transitions between services in the E1MN pathway.
Maintain working knowledge of E1MN Pathway and provide information and guidance to team members and external stakeholders.
Work strategically with Team Leads and VRS Team Lead to manage team caseloads and inter-program transfers.
Facilitate transportation supports - metro mobility, lost cards, recertifications, and purchase replacement cards.
Serve as the content expert for employment services.
Respond to questions of outside stakeholders.
Manage incoming program referrals, responding within 1 business day to inquiries, reviewing for program and personnel fit.
Prepare for, attend, and present at AR meetings, complete service authorization documentation, and assist with AR needs.
Provide excellent customer service in all interactions.
Complete record audits for content and quality; report issues within 1 business day to the Program Manager for follow-up.
Document in the selected electronic health record/database system within 1 business day of completing the review.
Meet or exceed a minimum billing standard of 80 units per month.
As a mandated reporter, respond and report all incidents that occur while providing services to protect the health and safety of and minimize risk of harm to the person(s) supported following Accord’s policy.
Serve as a representative of the agency and program to the people we support, our community partners and external constituents.
Serve as a positive role model for other employees and maintain departmental confidentiality.
Demonstrate excellent written and oral communication skills/abilities.
Work from the office a minimum of 4 days per week unless otherwise approved by the program manager.
Complete all training related to the position.
Assist the Program Manager with new employee orientation and training, preparing cubicle spaces, welcome signs and materials, and reviewing all softwares and electronic platforms with new hires in their first week.
Maintain proficiency in EHR, Microsoft Office, Google Suite, WorkForce One, and other software platforms.
Perform other duties as required or assigned.