HCVR Administrative Coordinator (Full Time; Third Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

1d•Onsite

About The Position

Harrah’s Cherokee Valley River Casino & Hotel is seeking an Administrative Coordinator for the Operations Division. This role is responsible for providing essential administrative support, including managing sensitive documents, keys, and supplies, as well as maintaining confidential records and supporting guest satisfaction programs. The position requires a high school diploma or GED, proficiency in Microsoft Office, and excellent communication and organizational skills. The ability to work independently and as part of a team in a fast-paced, potentially stressful environment is crucial. The role also involves interacting with various stakeholders, ensuring compliance with regulations, and adhering to company policies and values.

Requirements

High School diploma or GED required
Proficient in the use of Windows -based office software including but not limited to, Microsoft Office, Word, Excel, PowerPoint, and Outlook
Neat, professional appearance with excellent personal hygiene
Organized and deadline-oriented
Excellent attendance record in previous position
Documented teamwork behaviors and attitudes
Excellent oral and written communication skills
Knowledge of casino rules, regulations, and Internal Control Procedures
Capable of working independently and taking initiative
Must be able to operate in mentally and physically stressful situations
Must be able to work in a fast-paced environment
Must be physically mobile with reasonable accommodations
Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must attend to multiple tasks simultaneously
Must work in a secured environment with limited personnel access

Nice To Haves

Six months of experience in the casino industry preferred
Team player
Must be able to stand for prolonged periods of time
Must be able to lift 30 pounds and carry 20 pounds
Must be able to stoop, bend, reach, kneel, twist, and grip items

Responsibilities

Responsible for the daily issuance of sensitive cards including but not limited to, SDS, WEX, etc.
Responsible for all property-sensitive key and lock maintenance including but not limited to, repair and replacement, soldering, documentation, inventory, communication, etc.
Responsible for the daily issuance of sensitive and controlled keys including but not limited to, tracking, daily inventory, acceptance and removal, employee access, etc.
Responsible for maintaining confidential information and records including but not limited to, pay rates, attendance, medical statements, phone records, personnel data, etc.
Responsible for updating and maintaining accurate records and reports of confidential material for divisional leaders on a regular basis including but not limited to, Property WEX account transactions, Guest Reimbursement, Employee Attendance records, manuals, policies, etc.
Responsible for ensuring Internal Control Procedure requirements of employees on duty (monetary access, equipment access, etc.)
Responsible for processing and maintaining the property guest satisfaction program
Responsible for testing and tracking all communication equipment, including performing minor repairs
Responsible for maintaining, distributing, and tracking all divisional supplies and equipment
Responsible for tracking attendance for departments
Answer company phones while maintaining a professional demeanor
Assist with the communication of, and is responsible for adhering to, current promotional programs, property information, policy changes, divisional operations, etc. as they relate to the position, job responsibilities, and the property
Assist in property advertising and promoting by ensuring legal documents and accurate guest information are acquired and processed
Interact with internal guests and external vendors
Interact with corporate auditors and property inspectors to ensure compliance of area
Proactive in anticipating guest and coworkers' needs
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values