Administrative Coordinator - Lung Cancer Screening Program

National Jewish Health•Denver, CO

1d•$21 - $27

About The Position

National Jewish Health is seeking a detail-oriented and patient-focused professional to serve as an Administrative Coordinator supporting the Lung Cancer Screening program. This role plays a key part in patient navigation and care coordination, guiding patients through every step of the screening process including scheduling, eligibility verification, education, and follow up care. The Administrative Coordinator partners closely with clinical teams and referring providers to ensure a seamless, organized, and high quality experience for patients throughout their lung cancer screening journey. Position Highlights: Coordinates patient navigation, scheduling, and follow up for lung cancer screening services Processes referrals, verifies eligibility, and manages order entry, documentation, and insurance authorization Serves as a primary point of contact for patients, providing education, updates, and re-engagement Maintains databases, tracks outcomes, and supports quality reporting and program metrics Supports multidisciplinary care coordination and the Suspicious Nodule Conference National Jewish Health is the leading respiratory hospital in the nation, caring for patients since 1899. Known for excellence in pulmonary, cardiac, immune, and related conditions, National Jewish Health provides integrated, patient-centered care supported by leading research and education. Position Summary Functions as a member of the lung cancer screening team in the implementation and coordination of lung cancer screening (LCS). Coordinates the scheduling of patients for clinical evaluation. Implements services that recognize needs and issues for customers served.

Requirements

High school diploma or equivalent required.
A minimum of 2 years customer service experience required.

Nice To Haves

Bachelor’s degree preferred.
Experience in health care environment preferred.
Patient scheduling experience preferred.

Responsibilities

Provides excellent customer service to patients, co-workers, physicians, clinical staff, NJH affiliates, and outside contract personnel.
Schedules all clinical and contract patients for lung cancer screening CT, Shared Decision-Making appointments with Advanced Practice Providers, and schedules all clinical and contract patients for interval screening follow-up CTs.
Reviews non-LCS chest CT orders to determine if they should be LCS and confirms with ordering provider. Corrects if ordered incorrectly.
Responds to and facilitates patient referrals by entering physician orders and clinical details into the Registration Order Entry system in a timely and accurate manner. Transcribes faxed orders. Liaise with ordering provider if patient is ineligible or declines LCS scan.
Self-reviews scheduled appointments to ensure account is correctly set up while monitoring multiple task buckets for LCS orders.
Completes intake questionnaire with patients to verify program eligibility. Collects all necessary patient demographic, insurance and clinical information and updates changes when needed. Ensures appropriate patient demographics are entered with the order to ensure Radiologists will read scans appropriately.
Maintains a patient database for tracking of new and follow-up patients.
Works with Utilization Management to request authorizations from insurance providers that require pre-authorization for LCS. Updates patients and providers when the CT is denied.
Maintains friendly, confident, open, diplomatic, effective communication with patients to inspire continued program participation. Maintains communication with patients to keep them apprised of the status of their appointments. Re-engages no call/no show patients each month to reschedule CTs.
Attends and contributes to team meetings. Reports number of scans performed each month to LCS committees. Documents positive versus negative scans and other quality metrics as needed. Brings infrastructure updates to meetings to ensure ongoing program improvement.
Supports weekly Suspicious Nodule Conference including preparation of weekly spreadsheet with calculation of lung cancer risk and nodule risk of malignancy, and summation of agreed upon recommendations made by the multidisciplinary team. Sends relevant providers email invitations to attend Nodule Conference and post conference emails with conference recommendations Attends Nodule Conference in person and confirms recommendations with radiologist running the conference.
Serves as a resource to patients, clinical staff and community regarding the purpose and details of lung cancer screening while acting as a problem solver with patients, clinical staff and departments to ensure that the highest level of customer service is provided. Assists with marketing, networking and communicating with community stakeholders and partners.
Maintains appropriate level of knowledge regarding clinical operations, insurance procedures, and clinical terminology. Maintains appropriate level of expertise with the Registration, Scheduling, Electronic Medical Record system, and necessary databases.
Works with manager to orient and train new staff. Implements services that recognize age-specific needs and issues for customers served.
Performs as a back-up to staff absences and vacancies as necessary.
Be available to work as scheduled and report to work on time.
Be willing to accept supervision and work well with others.
Be well groomed, appropriately for your role and wear ID Badge visibly.
Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures. Wears appropriate PPE as outlined by the infection control policies and procedures.
Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Benefits

Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Coverage effective the first of the month after hire.
403(b) plan with employer contributions after two years.
Earn up to $200 annually for preventive health activities.
Up to $5,250 annually for full-time and part-time employees.
Childcare Flex Spending Account (FSA) with annual employer contribution.
Public Service Loan Forgiveness (PSLF) eligible employer.
Employer-paid plans and optional buy-up choices.
Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Savings on local services, insurance, and RTD bus passes.