UNIV - Administrative Coordinator I - Department of Medicine: Division of Infectious Diseases

Medical University of South Carolina•Charleston, SC

About The Position

The Administrative Coordinator I provides essential administrative support to the Division of Infectious Diseases’ HIV/Ryan White Program. The role supports daily clinic operations, timely patient access to care, and continuity of services for the HIV patient population. The coordinator manages clinic calls and scheduling, coordinates referrals and appointments, verifies insurance eligibility and benefits, supports medication receipt and delivery, communicates with patients and providers, and maintains accurate records in Epic and Provide Enterprise. The position also processes AIDS Drug Assistance Program (ADAP) applications and related documentation within established deadlines, while supporting program eligibility and payer-of-last-resort requirements.

Requirements

High school diploma and four years of relevant experience in business management, public administration, or administrative services; or a bachelor's degree and two years of experience in those areas.

Responsibilities

Coordinate daily HIV clinic administration, including incoming calls, patient scheduling, physician requests, and documenting patient interactions in Epic.
Facilitate medication receipt, tracking, and delivery to the clinic.
Coordinate specialty referrals and appointments within MUSC and with external healthcare organizations.
Prioritize administrative requests and resolve operational issues to maintain efficient clinic workflows.
Serve as an administrative contact for HIV patients and providers regarding appointments, medication renewals, and other care needs.
Review daily clinic schedules to identify and resolve insurance or registration discrepancies and ensure appropriate Ryan White coverage is reflected in patient accounts.
Communicate with clinical staff and departments to resolve patient needs promptly while ensuring Ryan White remains the payer of last resort.
Verify insurance eligibility and review benefits across Medicare, Medicaid, private insurance, and Marketplace plans.
Research and resolve insurance discrepancies, update patient coverage information, and support accurate coordination of benefits.
Obtain prescription coverage information to assist clinical pharmacists with medication access and coverage determinations.
Identify and utilize appropriate insurance resources before Ryan White funding, consistent with payer-of-last-resort requirements.
Maintain accurate patient information and eligibility documentation in Provide Enterprise and Epic.
Process initial and renewal ADAP applications, benefit changes, and supporting documentation within established deadlines.
Submit ADAP applications within 48 hours and maintain complete, accurate records supporting program eligibility and compliance.
Coordinate incoming HIV patient referrals and route them promptly to the Ryan White Nurse Manager for review.
Obtain and process medical records from external healthcare organizations, including urgent and time-sensitive requests.
Maintain accurate Epic documentation to support referral processing and continuity of care.