Administrative Coordinator for Mental Health Program
About The Position
The Council for Advancement of African Canadians in Alberta, operating as Africa Centre, is the largest pan African organization in western Canada, serving as a community hub that provides programs and services from a place of cultural awareness and competency to the families in our diverse community. The Administrative Coordinator for Mental Health Program will play a vital role in supporting the efficient and effective operations of our mental health clinic and community mental health initiatives. The role may involve flexible working hours, including evenings and weekends, to support event facilitation, community outreach activities and counselling clinic operations.
Requirements
- A university degree or college diploma in administration, social sciences, or a related field.
- Administration experience preferably in community services setting
- Sensitivity to mental health issues and a genuine interest in promoting mental well-being.
- Understanding of specific barriers faced by African, Black, and Caribbean (ABC) communities in Alberta.
- Excellent communication skills, both written and verbal, with a compassionate and empathetic approach.
- Strong organizational skills and the ability to multitask effectively.
- Proficient in using computer software such as Microsoft Office Suite and Google Workspace.
- Experience with data entry and basic data analysis.
- Demonstrated ability to work independently and collaboratively in a team environment.
Responsibilities
- Manage and maintain patient appointment schedules.
- Assist with patient registration, intake and discharge procedures.
- Process payments and financial transactions related to therapy sessions.
- Collaborate with the finance team to ensure timely reimbursement and accurate record-keeping.
- Respond to emails and phone calls promptly, providing clear and compassionate communication to clients and stakeholders.
- Coordinate and distribute program-related information to internal staff and external partners.
- Support and monitor program outcomes, ensuring alignment with organizational objectives and evidence-based mental health interventions.
- Implement survey tools and collect valuable feedback from clients to evaluate program effectiveness and identify areas for improvement.
- Organize and analyze survey data, preparing reports for program leaders and management.
- Update and maintain the program's contact database to ensure accurate and up-to-date information.
- Plan, coordinate, and execute preventative mental health events.
- Support event setup, take down and facilitation, ensuring events run smoothly and participants feel welcomed.
- Liaise with partner organizations, community stakeholders, and mental health professionals to enhance program reach and impact.
- Other duties as assigned.
Benefits
- Comprehensive benefits package (after probation period)
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
