Administrative Coordinator and Scheduler

Jewish Federation of Cincinnati • Cincinnati, OH

3d • Hybrid

About The Position

StarPoint Home Care LLC is seeking an Administrative Coordinator & Scheduler responsible for supporting daily operations, and assisting the Program Director in delivering high-quality home care services. This vital member of the StarPoint Home Care team oversees caregiver scheduling and staffing coordination, maintains accurate client and employee records, supports recruitment and onboarding efforts, and performs a variety of administrative functions to ensure efficient agency operations. This full-time position (37.5 hours per week) includes participation in evening and weekend on-call responsibilities. The ideal candidate is highly organized, dependable, service-oriented, and passionate about enhancing the lives of older adults while supporting the caregivers who serve them. Strong communication, problem-solving, and multitasking skills are essential for success in this role.

Requirements

• Associate’s degree in related field OR High School Diploma or G.E.D with a minimum of five (5) years of home health, and scheduling experience required
• Exceptional written and verbal communication skills
• Flexible schedule with the ability to work a variety of hours both in office and in the field as a caregiver; this may require evenings and weekends as needed
• Ability to multitask and prioritize in a fast-paced environment
• Ability to maintain a positive attitude and professional demeanor while managing deadlines, interruptions, unexpected situations, and different personalities
• Self-motivated, strong work ethic with ability to work independently
• Proficiency with Microsoft Office, email communication, scheduling software
• Passion for working with older adults including people living with dementia
• Must be able to pass a background check
• Must have reliable transportation and a valid driver's license

Responsibilities

• Monitor daily staffing needs and proactively coordinate caregiver schedules to ensure all client shifts are adequately covered
• Manage “on-call” work phone as needed to effectively oversee call-offs, no-shows, and schedule changes in a timely manner
• Provide direct caregiver support when necessary to maintain client coverage
• Assist with recruiting, interview scheduling, and onboarding new hires.
• Update client care plans and maintain accurate client and caregiver records
• Ensure documentation is accurate, organized, compliant, and completed in a timely manner
• Support general office operations and administrative tasks
• Ability to work both in an office and in the field setting
• Perform additional administrative and operational duties as assigned
• Provide exceptional communication and customer service to clients, families and caregivers
• Report all employee concerns, staffing issues, and operational challenges to the Director and assist with resolution

Benefits

• Paid holidays: national holidays, plus several Jewish holidays every year
• Health, Dental, and Life insurance
• Employer paid Long Term Disability coverage
• 401k
• Health Savings Account or Flex Spending Account
• Paid time off
• Discount on individual membership at the Mayerson JCC
• Flexible work schedule
• Free onsite parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree