(FWS) The Virtue Center - Customer Relations Representative (Fall)

University of Oklahoma•Norman, OK

19d•$12•Onsite

About The Position

The Administrative & Client Services Assistant supports the administrative team at The Virtue Center and helps create a welcoming, professional, and supportive environment for clients, visitors, and staff. The Virtue Center provides help and hope to individuals and families facing challenges through compassionate, trauma-informed, and community-centered care. This position provides students with experience in nonprofit administration, customer service, office operations, and community-based behavioral health services.

Requirements

Must be currently enrolled in the Fall Term as a student at the University of Oklahoma.
Hiring contingent upon verification of current student status.
Must be currently enrolled as a college student and meet Federal Work-Study eligibility requirements.
Strong interpersonal and customer service skills.
Ability to communicate professionally with clients, staff, and community members.
Dependable, organized, and able to follow through on assigned tasks.
Comfortable working with individuals from diverse backgrounds and life experiences.
Ability to maintain confidentiality when working with sensitive information.
Basic computer skills and familiarity with Microsoft Office, including Word, Excel, and Outlook.
Ability to learn new computer programs and office procedures.
Strong attention to detail and willingness to learn.
Professional and compassionate attitude.

Nice To Haves

Interest in nonprofit organizations, social services, behavioral health, psychology, counseling, social work, or related fields.
Previous customer service, receptionist, or administrative experience is helpful but not required.
Comfortable working in a mission-driven environment serving individuals and families experiencing addiction, mental health challenges, and other barriers.
A compassionate, respectful, and nonjudgmental approach when interacting with clients and visitors.

Responsibilities

Greet clients, visitors, and community members in a friendly and professional manner.
Assist with front desk and receptionist duties, including answering and directing phone calls.
Assist with scheduling appointments and providing appointment reminders.
Assist clients with completing intake paperwork and other administrative forms as directed.
Perform general clerical duties, including filing, scanning, copying, data entry, and document organization.
Assist with organizing and maintaining client files and administrative records.
Help keep the reception and waiting areas clean, organized, stocked, and welcoming.
Restock informational materials, forms, and office supplies as needed.
Assist with inventory organization and communicate supply needs to staff.
Assist with updating lobby materials, informational displays, and other media.
Provide administrative support for special projects, programs, and community events.
Assist staff with event preparation and coordination as needed.
Maintain confidentiality of client and organizational information.
Follow The Virtue Center's policies and procedures regarding confidentiality and professional conduct.
Complete additional administrative duties and special projects as assigned.