Customer Relations Specialist - Crisis Center
About The Position
Be the first friendly face that helps calm a crisis and connect individuals to care. Schedule: Monday - Friday 9:00am-6:00pm. As a Customer Relations Specialist at our Behavioral Health Crisis Center, you’ll provide compassionate, person-centered support to clients and families as they seek behavioral health services. You’ll ensure a smooth check-in process, accurate information, and timely connection to the right clinician—all while helping create a calm, welcoming environment for those in need. This is a great opportunity for someone who thrives in a fast-paced, team-oriented environment and is passionate about providing excellent customer service while supporting individuals in behavioral health crisis.
Requirements
- At least one year experience in customer service required
- A valid driver's license and agency established minimum automobile coverage required
Nice To Haves
- Excel at multitasking and remaining calm under pressure.
- Have strong communication and interpersonal skills with a customer service mindset.
- Are dependable, detail-oriented, and thrive in collaborative settings.
- Are motivated by Compass Health’s mission to Inspire Hope. Promote Wellness. for those in need of behavioral health support.
Responsibilities
- Greet and assist clients with warmth and professionalism, ensuring a positive and supportive first impression.
- Manage check-in and check-out processes, verify demographics, complete paperwork, and enter information accurately into electronic health records and related systems.
- Answer phones courteously, direct calls and messages appropriately, and schedule services based on clinical recommendations.
- Monitor waiting areas to support safety, comfort, and timeliness of appointments.
- Collaborate and communicate effectively with multidisciplinary crisis center staff to ensure coordinated client care.
- Verify insurance and other data in EMOMed and CIMOR systems and update internal tracking sheets daily.
- Assist with administrative tasks such as mail distribution, data reporting, supply orders, and maintaining lobby cleanliness.
- Serve as facilities captain, coordinating drills and safety checks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
