Administrative Clerk

City of Glasgow•Glasgow, KY

17h•Onsite

About The Position

The Administrative Clerk serves as the primary receptionist and front-desk representative for City Hall. This role is responsible for assisting citizens in person and by telephone, receiving and posting property tax and other City payments, reconciling daily receipts, and administering assigned City programs. The position requires strong customer service skills, accuracy in financial transactions, and the ability to manage multiple tasks in a public-facing environment.

Requirements

High school diploma or GED equivalent.
Experience in cash handling, accounts receivable, customer service, bookkeeping, or related clerical work strongly preferred.
Ability to meet the City’s bonding requirements.
Ability to successfully complete background and drug screenings.
Knowledge of basic cash-handling, accounts receivable, bookkeeping, and payment-processing practices.
Ability to accurately receive, record, post, balance, and reconcile payments.
Ability to perform basic arithmetic and identify discrepancies in financial transactions.
Ability to determine the proper revenue account for funds received and seek assistance when necessary.
Ability to use financial, tax, cashiering, and data-management systems.
Ability to communicate clearly and professionally, explain routine City procedures and requirements, and maintain effective working relationships with citizens, employees, officials, and other organizations.
Ability to manage frequent interruptions, competing requests, and a steady flow of public contact while maintaining accuracy.
Ability to exercise sound judgment and refer exceptions, adjustments, refunds, and other matters requiring approval to the appropriate official.
Ability to maintain accurate records and protect sensitive information.

Nice To Haves

Basic proficiency in Microsoft Word and Excel preferred.

Responsibilities

Serve as the primary receptionist for City Hall, greeting, screening, and directing visitors.
Answer incoming calls, take and relay messages for the Mayor and Administration personnel.
Respond to routine questions and concerns from citizens, provide forms and information, and explain City services and procedures.
Resolve routine matters when possible and refer other matters to the appropriate department or official.
Receive and process property tax payments from taxpayers, mortgage companies, banks, and tax-processing services, as well as other assigned City revenues received in person or by mail.
Accept cash, checks, money orders, and in-person card payments and issue receipts.
Determine the appropriate City or departmental account for payments received, with assistance from the Finance Department when necessary, and accurately record and post payments.
Answer routine questions concerning property tax bills, payment deadlines, discounts, penalties, ownership records, and assessed values.
Reconcile daily receipts to the payment system and cash drawer and submit funds and supporting records to the Tax Administrator for verification and deposit.
Review and verify the Tax Administrator’s daily receipts as part of the City’s financial control procedures.
Assist the Finance Department with researching payment discrepancies, returned checks, overpayments, duplicate payments, and misapplied funds as assigned.
Assist with preparing lien-release documentation for paid delinquent property taxes.
Issue and track yard sale permits.
Administer the senior citizen sanitation discount program, including receiving and reviewing applications, verifying eligibility, maintaining program records, notifying the appropriate department, and mailing notices.
Perform routine clerical support for the Mayor and Administration personnel as assigned.
Perform related duties as assigned.