Administrative Clerk

Smile Brands•San Antonio, TX

6h•Onsite

About The Position

At Smile Brands, we’re more than a dental support organization — we’re a community focused on delivering Smiles for Everyone®. With a network of 600+ practices across 30 states, we empower our teams to thrive, grow, and make a real impact. If you're looking for a place where your work truly matters, you’ve found it. We are seeking an Administrative Clerk to join our team in San Antonio, TX. This role plays a key part in supporting daily operations by performing a variety of clerical, data entry, and customer service tasks. This position ensures the accurate processing of financial transactions, supports account management functions, and provides timely assistance to internal teams and offices.

Requirements

Minimum of 1 year of experience in a similar administrative role or in claims review
Strong commitment to a G3 approach: Greeting, Guiding, and expressing Gratitude in all communications
Proficiency in 10-key data entry with a high level of accuracy
Strong attention to detail and organizational skills
Effective verbal and written communication skills
Ability to multitask and meet deadlines in a fast-paced environment

Responsibilities

Accurately enter payment transfers into patient accounts
Review accounts and approve/process patient and insurance refunds
Balance refunds processed on the previous day to ensure accuracy
Investigate and respond to discrepancies in collaboration with the Accounting team
Perform data entry of pre-authorization approvals and denials
Monitor shared email inboxes and respond promptly to office inquiries, including providing website authorization codes
Reset passwords for dental-related websites and update shared access portals
Create new website logins when access is not currently available
Provide support to offices by answering questions related to refunds and transfers