1404 - Administrative Clerk

City and County of San Francisco•San Francisco, CA

10d•Onsite

About The Position

The San Francisco Adult Probation Department (SFAPD) is seeking a qualified and detail-oriented Administrative Clerk to provide essential administrative and office support for Pretrial, Reentry, Violence Response and/or Records and Reception operations. Under general supervision, you will perform a wide range of clerical duties, ensure accurate recordkeeping, and provide professional customer service to internal and external stakeholders. This position plays an important role in supporting the smooth, accurate, and efficient delivery of Adult Probation Department services. The ideal candidate is organized, dependable, detail-oriented, and comfortable interacting with the public. You should excel at managing multiple tasks simultaneously, following strict procedures, and exercising sound judgment when handling sensitive case-related information. Highly desirable attributes include experience in a public-service or criminal justice environment, background in high-volume records management or front-desk reception, and a strong commitment to supportive and courteous customer service. This position supports critical operations and involves frequent interaction with APD staff, justice-involved individuals, and external agency partners. You must be able to work effectively in a professional, fast-paced environment while maintaining high accuracy and confidentiality.

Requirements

One (1) year of clerical experience that must include: Preparing and maintaining records/documents, Filing and retrieving records, Using standard office equipment, Providing public contact or customer service, Processing incoming and outgoing mail.
Ability to provide welcoming, respectful, and responsive assistance to clients, families, community members, and the public.
Ability to listen effectively, communicate clearly, respond to inquiries, and connect individuals to appropriate staff, programs, and resources.
Ability to recognize client needs, provide basic service navigation, and support referrals and warm handoffs to Pretrial, Reentry, Violence Response, and community resources.
Ability to exercise tact, patience, discretion, and sound judgment when interacting with individuals experiencing challenging or sensitive circumstances.
Ability to organize work, maintain accurate records, process documents, manage multiple priorities, and follow established policies and procedures.
Ability to appropriately handle sensitive client, court, departmental, and other confidential and criminal justice information.
Ability to work collaboratively with departmental staff, City agencies, community-based organizations, and service providers in support of client and operational needs.
Ability to effectively use email, word processing, spreadsheets, databases, case-management systems, and other standard office technology.
Ability to work effectively in a fast-paced public-service environment, respond to changing priorities, identify when assistance is needed, and appropriately elevate urgent or complex matters.
Ability to contribute to a supportive environment where every person is treated with dignity and leaves with clear information, appropriate next steps, and confidence in APD as a resource for support.

Nice To Haves

Experience in a public-service or criminal justice environment
Background in high-volume records management or front-desk reception
Strong commitment to supportive and courteous customer service

Responsibilities

Serve as the first point of contact for clients, families, survivors, community members, service providers, and the public, creating a welcoming, professional, and supportive environment that builds confidence in APD as a source of assistance, information, and connection to services.
Support daily front-desk and administrative operations for the Restorative and Prevention Division, including Pretrial, Reentry, and Violence Response programs; receive visitors, determine the nature and urgency of requests, and connect individuals with appropriate staff, programs, or resources.
Assist clients with navigating APD and community resources by providing information about CASC/SFAPD housing, benefits, employment, behavioral health, reentry, and other stabilization services.
Assist with client check-in, intake, appointments, forms, service requests, and other administrative processes while ensuring information is accurately documented and appropriately routed for follow-up.
Maintain, organize, code, index, retrieve, and update client, program, and administrative records using established departmental systems and confidentiality requirements.
Review forms, referrals, records, and other documents for completeness, accuracy, and compliance with established procedures; identify missing information and coordinate appropriate correction or follow-up.
Respond to inquiries from clients, the public, departmental staff, City agencies, courts, community-based organizations, and service providers and ensure requests are directed to the appropriate program or responsible staff member.
Provide administrative and logistical support for Pretrial, Reentry, Violence Response, community engagement, client services, meetings, events, and other Restorative and Prevention Division activities.
Enter, maintain, compile, and track program and service information used for operational monitoring, client follow-up, departmental reporting, and evaluation of service needs.
Receive, document, safeguard, and account for authorized payments, fees, program resources, or other materials in accordance with established departmental procedures.
Process incoming and outgoing correspondence and mail; maintain forms, supplies, resource materials, and service information; operate standard office equipment and systems; and support efficient daily operations.
Recognize that individuals contacting APD may be experiencing significant challenges or immediate needs and provide responsive, respectful, trauma-informed assistance while maintaining professional boundaries, confidentiality, safety, and departmental procedures.
Perform any additional assignments as needed.