Administrative Clerk

Cherokee Federal•Grand Forks, ND

6d•Remote

About The Position

This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. As required by our governmental client, this position requires being a US Citizen. Specializes in the ability to track and obtain initial specialty care and deferred to network primary care referrals to include obtaining clear legible reporting, (CLR), from military treatment facilities, (MTF), network and non-network providers. Chasing CLRs NLT 60 days from when the referral was entered or when there is evidence of a claim. Complete CLR upload no later than (NLT) 180 calendar days after the order entry date. Import/scan CLRs into the correct patients’ medical record, follow-up with MTF specialty care providers who did not complete CLR referral results in accordance with business rules, and prepare referral management data reports/metrics, using referral tracking data tools. Demonstrate medical ethics, telephone etiquette, office, administrative, and clerical skills to provide positive, courteous, and professional customer service support to patients and staff.

Requirements

Must be a US Citizen.
Must be able to obtain a Public Trust clearance.
Shall read, understand, speak, and write English fluently.
Operational computer skills with general working knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook).
One (1) year of healthcare administrative experience in either an inpatient or outpatient care setting within the last three (3) years required.
General medical ethics, telephone etiquette, written/verbal/electronic communication, and customer service skills.
Must pass pre-employment qualifications of Cherokee Federal.

Nice To Haves

Understanding of medical terminology preferred.
Knowledge of or ability to learn computer applications, such as MHS Genesis preferred.
College classes or degree preferred.

Responsibilities

Track and obtain initial specialty care and deferred to network primary care referrals.
Obtain clear legible reporting (CLR) from military treatment facilities (MTF), network and non-network providers.
Chase CLRs no later than 60 days from when the referral was entered or when there is evidence of a claim.
Complete CLR upload no later than 180 calendar days after the order entry date.
Import/scan CLRs into the correct patients’ medical record.
Follow-up with MTF specialty care providers who did not complete CLR referral results in accordance with business rules.
Prepare referral management data reports/metrics, using referral tracking data tools.
Demonstrate medical ethics, telephone etiquette, office, administrative, and clerical skills to provide positive, courteous, and professional customer service support to patients and staff.
Perform receptionist duties and answer telephones.
Perform other job-related duties as assigned.