Administrative Claims Specialist - Salvage

Plymouth Rock Assurance • Woodbridge Township, NJ

12h • Onsite

About The Position

The primary function of the Administrative Claims Specialist is to provide administrative support to Claims Adjusters within the Property Unit.

Requirements

• 1-3 years of Customer Service or Insurance background preferred.
• Analytical and problem resolution skills.
• Working knowledge of Microsoft Products (WORD, EXCEL, Outlook, Internet).
• Working knowledge of ClaimsPro and ImageRight.
• Strong knowledge of customer service techniques and processes.
• Ability to perform with minimal supervision.
• Excellent interpersonal skills.
• Ability to multitask and work under pressure.
• Must possess excellent verbal and written communication skills.
• High School Diploma required.

Responsibilities

• Process salvage paperwork, which includes retrieving incoming mail from the mailroom and sending appropriate documents and keys to salvage yards.
• Secure several required documents such as automobile titles from our customers and/or finance companies and securing Power of Attorney forms.
• Maintain effective follow-ups on pending files, advising customers of missing documentation required to process salvage titles to ensure salvage cases are moving on a timely basis.
• Assist the Total Loss adjuster in making calls to financial institutions to obtain Letters of Guarantee.
• Upon receipt of proper documentation, assign cases to our Salvage vendor for title processing.
• Issues claim loss and/or expense payments and handles overnight check requests. Will also issue hold-back payments when necessary.
• Alert management in cases where we should consider alternate means of disposal.
• Works within a team environment to support all the members of the team. Shows the ability to multi-task and prioritize assignments, based on their overall level if importance.
• Provides excellent customer service when dealing with external customers, as well as internal customers, both verbally and through written communication.

Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays.
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision).
• Annual 401(k) Employer Contribution.
• Free onsite gym and health center at our Woodbridge Location.
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance).
• Robust health and wellness program and fitness reimbursements.
• Various Paid Family leave options including Paid Parental Leave.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED