ADMINISTRATIVE CARE MANAGER

Matter of Care Home Health Services•New York, NY

1d•$80,000 - $95,000

About The Position

JOB PURPOSE: The Administrative Care Manager, under the direction of the Center/Clinical Service Director, supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the Administrative Care Manager serves as the Administrator for the LHCSA along with coordination of the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care. Coordinates with all managers to ensure all metrics logs are complete and provide support and assistance as required. JOB RESPONSIBILITIES: IDT Takes initiative, is resourceful, proactive, creative, innovative, and independent. Oversees, coordinates and provides support to site-based managers, clinical staff including but not limited to the DTC, DHC, rehabilitation, nutrition, social work and home care services. Provides oversight of participants’ services and ensures effective development of a personalized care plan resulting in positive outcomes. Coordinates in-service training and continuing education for the professional development and advancement of team members. Collects data for operational metrics geared towards ensuring participants are treated at the appropriate level of care. Participates in all quality assurance and regulatory initiatives to ensure compliance with regulatory agencies. Serves as administrator on call during non-operational hours. Collaborates with all departments including but not limited to shared services and specialized programs to establish new & improved care delivery processes and protocols in accordance with evidence-based practice. Monitors and minimizes voluntary disenrollment. Corporate Standards Performance Standards Performs consistently with organization’s mission and philosophy. Performs job responsibilities according to organization’s policies. Seeks clarification when needed. Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines. Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic. Maintains HIPAA standards and confidentiality of PHI. Supports staff, student, and volunteer orientation and ongoing in-service education as requested. Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned. Serves as role model for peers and colleagues. Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills. Treats other CenterLight employees respectfully and facilitates an environment of teamwork. Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable. Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls. Service Standards Makes the needs of participants their central focus and finds innovative ways to provide an exceptional experience. Develops and maintains positive “customer” relationships (“customer” is defined as co-workers, participants, visitors, vendors, supervisors). Communicates with customers in a caring, helpful, considerate, and culturally sensitive manner. Demonstrates a thorough understanding of customer needs and wants and attempts to anticipate and meet customer needs. Suggests and implements customer-centered service improvements. Encourages customers to engage with CenterLight employees and CenterLight activities. Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction. Immediately reports customer dissatisfaction to IDT for follow-up. Managerial Standards Ensures direct and indirect reports perform their responsibilities in compliance with applicable rules, regulations and organizational policies. Evaluates the work performance and competency of staff. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews. Maintains accountability for individual staff performance and professional conduct. Adheres to organization’s policies regarding disciplinary action and collaborates with Human Resources as needed for guidance on disciplinary actions/terminations. Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests. Investigates and resolves employee grievances and complaints in collaboration with Human Resources as appropriate. Participates in departmental budget planning; oversees budget management and approves departmental expenditures. Quality Assists in ensuring all clinical documentation for all participants is complete and accurate and in accordance with CenterLight policies. Ensures all incidents are investigated timely. Ensures that the Level 2 investigation is completed in a timely manner according to CenterLight policies and regulations. Investigates and assists in resolving customer grievances timely. Conducts random reviews of participants’ charts to ensure compliance and address any deficiencies. Participates in special projects and assignments as required.

Requirements

Baccalaureate degree in Business Administration, Healthcare Administration, or related fields.
Minimum of 3 years of recent healthcare operations experience.
Minimum of one (1) year of experience working with elderly population in a Certified Home Health Agency (CHHA), Managed Long Term Care (MLTC) and Program of All Inclusive Care for the Elderly (PACE).
Be medically cleared for communicable diseases and have all immunizations up to date before engaging in direct participant contact.

Nice To Haves

A master’s degree is preferred
Minimum of two to three (2 – 3) years of Clinical Staff Supervisory experience preferred.
Bilingual preferred.

Responsibilities

Oversees, coordinates and provides support to site-based managers, clinical staff including but not limited to the DTC, DHC, rehabilitation, nutrition, social work and home care services.
Provides oversight of participants’ services and ensures effective development of a personalized care plan resulting in positive outcomes.
Coordinates in-service training and continuing education for the professional development and advancement of team members.
Collects data for operational metrics geared towards ensuring participants are treated at the appropriate level of care.
Participates in all quality assurance and regulatory initiatives to ensure compliance with regulatory agencies.
Serves as administrator on call during non-operational hours.
Collaborates with all departments including but not limited to shared services and specialized programs to establish new & improved care delivery processes and protocols in accordance with evidence-based practice.
Monitors and minimizes voluntary disenrollment.
Evaluates the work performance and competency of staff.
Maintains accountability for individual staff performance and professional conduct.
Adheres to organization’s policies regarding disciplinary action and collaborates with Human Resources as needed for guidance on disciplinary actions/terminations.
Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
Investigates and resolves employee grievances and complaints in collaboration with Human Resources as appropriate.
Participates in departmental budget planning; oversees budget management and approves departmental expenditures.
Assists in ensuring all clinical documentation for all participants is complete and accurate and in accordance with CenterLight policies.
Ensures all incidents are investigated timely.
Ensures that the Level 2 investigation is completed in a timely manner according to CenterLight policies and regulations.
Investigates and assists in resolving customer grievances timely.
Conducts random reviews of participants’ charts to ensure compliance and address any deficiencies.
Participates in special projects and assignments as required.