Administrative & Billing Clerk

McAlister Institute for Treatment & Education • San Marcos, CA

23h • $21 - $24 • Onsite

About The Position

Join McAlister Institute, a 49-year beacon in San Diego's Recovery Community. We are seeking a detail-oriented Administrative & Billing Clerk to support our daily operations. In this role, you will manage incoming phone calls, provide reception area coverage, utilize computer systems with proficiency, and offer administrative support to the Program Manager and program staff as needed. The ideal candidate is organized, reliable, and comfortable working in a fast-paced environment.

Requirements

• Ability to provide administrative support to meet the needs of the program manager and staff.
• A minimum of two years of administrative/clerical experience demonstrating the ability to be detail-oriented and meet the specific needs of the program.
• Skills include strong paperwork and computer skills in order to maintain up-to-date record keeping, documentation, and client filing systems.
• Ability to maintain up-to-date records, exceptional written and verbal communication; ability to work in a team; excellent time management skills; and organizational abilities.
• Must be flexible to meet the varied needs of the program and target population.
• Must comply with all agency and contract requirements related to trainings, public health, certifications, reporting, etc.
• Ability to work effectively with a diverse population, including the impoverished, unhoused, and those suffering from chronic substance use and/or mental health challenges.
• Exceptional interpersonal skills, written and verbal communication, adaptability, and professionalism.
• Exudes a calm and competent manner, able to converse with medical professionals, lay persons, as well as persons or families and defuse crisis or high intensity situations.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint).
• Proficient with EHR Systems (e.g., Electronic Health Records such as Welligent or SmartCare).
• Maintains confidentiality; listens to others without interrupting; effectively regulates emotions, especially under stress; remains open to others' ideas and tries new things.
• Must possess a valid and unrestricted California Driver's License, with a good driving record, free of any major infractions.
• Ability to pass all pre-employment screening, including references, education verification, a criminal background check with at least one year clear of probation or parole, a drug test, and a negative TB test.
• Applicants must be legally authorized to work in the United States at the time of application.
• Candidates must have at least one year clear of probation or parole, a drug test, and a negative TB test.

Nice To Haves

• Bilingual proficiency in Spanish and English strongly preferred.

Responsibilities

• Answer incoming phone calls and provide reception coverage.
• Schedule orientations.
• Maintain flow log and peer review log.
• Prepare correspondence, reports, letters, certificates and other materials as needed.
• Establish the calendar of events and set up presenters.
• Maintain archive files and break down files.
• Make orientation packets.
• Order supplies and maintain the supply closet and supply inventory.
• Follow up with clients for graduation and orientation.
• Update the resource book.
• Keep drug-testing log up-to-date and provide program staff with UA results daily.
• Conduct fire drills and maintain fire extinguishers on a monthly basis.
• Other duties as assigned.

Benefits

• 13 paid annual holidays, including your birthday
• 12 paid vacation days
• paid sick leave
• Public Service Loan Forgiveness eligibility
• 403(b) Retirement Plan + up to 6% Employer Match
• Health Insurance available the first of the month following 30 days of employment (Sharp)
• EAP

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed