Administrative Asst

Integritus Healthcare • New Bedford, MA

2d

About The Position

This role provides essential support to the Admission Director and focuses on customer service. The Administrative Assistant will be responsible for completing admission packets, welcoming new residents, and assisting with community events. This position offers a great learning opportunity in admissions and aims to help reduce grievances. The role involves effective communication with patients, families, caregivers, and staff, both in person and over the phone. Key duties include answering calls, triaging patient/family calls to clinical staff, maintaining patient confidentiality, completing reports, assisting with referrals, data entry, preparing medical records and other packets, filing, stocking supplies, managing faxes, providing administrative backup, tracking patient certifications, assisting with the survey process, and processing payroll. The role also includes entering invoices into Allscripts and performing other assigned duties.

Requirements

• Customer service focused
• Communicate effectively with patients, families, caregivers and staff either face-to-face or by telephone
• Answers incoming calls and forwards or refers to appropriate staff member or take a message if person is unavailable
• Triage patient/family telephone calls to clinical staff
• Maintains confidentiality of all patient information
• Complete routine reports and new assignments in an accurate and timely manner
• Assists in taking referrals and communicating with the Referral and Admissions Team
• Assist in entering data into the appropriate tracking systems
• Assist in the process of putting together medical records or other packets
• Assist in the filing of open and closed medical records as needed
• Assist in stocking in-coming office supplies and medical supplies as needed
• Assist in sending, receiving and monitoring faxes for all staff
• Provide back-up or assistance to other administrative staff when needed
• Responsible for tracking patient certifications and monitoring RN recertification assessments
• Responsible for assisting Admissions Office with referrals
• Assists with admission, transfer, death and discharge communication
• Tracking and ordering printed materials
• Assist with survey process and data upload
• Assists in preparing patient documentation as needed
• Assists with verification & documentation of patient insurance information
• Assists in archiving records as needed
• Assists with processing payroll as needed
• Entering invoices from supply delivery vendors in Allscripts

Nice To Haves

• Great learning opportunity

Responsibilities

• Support Admission Director
• Complete admission packets and welcome new residents
• Help plan and attend community events
• Help with covering admissions
• Help reduce grievances
• Communicate effectively with patients, families, caregivers and staff
• Answer incoming calls and forward or refer to appropriate staff member or take a message
• Triage patient/family telephone calls to clinical staff
• Maintain confidentiality of all patient information
• Complete routine reports and new assignments accurately and timely
• Assist in taking referrals and communicating with the Referral and Admissions Team
• Assist in entering data into the appropriate tracking systems
• Assist in the process of putting together medical records or other packets
• Assist in the filing of open and closed medical records
• Assist in stocking in-coming office supplies and medical supplies
• Assist in sending, receiving and monitoring faxes for all staff
• Provide back-up or assistance to other administrative staff when needed
• Responsible for tracking patient certifications and monitoring RN recertification assessments
• Responsible for assisting Admissions Office with referrals
• Assist with admission, transfer, death and discharge communication
• Tracking and ordering printed materials
• Assist with survey process and data upload
• Assist in preparing patient documentation
• Assist with verification & documentation of patient insurance information
• Assist in archiving records
• Assist with processing payroll
• Entering invoices from supply delivery vendors in Allscripts
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed