ADMINISTRATIVE ASST
About The Position
This role provides essential support to the Admissions Director and focuses on customer service. The position involves completing admission packets, welcoming new residents, and assisting with the planning and execution of community events. It offers a great learning opportunity in admissions and plays a key role in helping to reduce grievances. The role requires effective communication with patients, families, caregivers, and staff, both in person and over the phone. Responsibilities include answering calls, triaging patient/family calls to clinical staff, and maintaining patient confidentiality. The position also involves completing reports, assisting with referrals, entering data into tracking systems, preparing medical records and other packets, filing records, stocking supplies, managing faxes, and providing backup to other administrative staff. Additionally, the role is responsible for tracking patient certifications, assisting the Admissions Office with referrals, managing admission, transfer, death, and discharge communications, tracking and ordering printed materials, assisting with the survey process and data upload, preparing patient documentation, verifying and documenting patient insurance information, archiving records, and processing payroll as needed. Entering invoices from supply delivery vendors in Allscripts is also a duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Customer service focused
- Ability to communicate effectively with patients, families, caregivers and staff either face-to-face or by telephone
- Ability to answer incoming calls and forward or refer to appropriate staff member or take a message if person is unavailable
- Ability to triage patient/family telephone calls to clinical staff
- Maintain confidentiality of all patient information
- Ability to complete routine reports and new assignments in an accurate and timely manner
- Ability to assist in taking referrals and communicating with the Referral and Admissions Team
- Ability to enter data into the appropriate tracking systems
- Ability to assist in the process of putting together medical records or other packets
- Ability to assist in the filing of open and closed medical records as needed
- Ability to assist in stocking in-coming office supplies and medical supplies as needed
- Ability to assist in sending, receiving and monitoring faxes for all staff
- Ability to provide back-up or assistance to other administrative staff when needed
- Responsible for tracking patient certifications and monitoring RN recertification assessments
- Responsible for assisting Admissions Office with referrals
- Assists with admission, transfer, death and discharge communication
- Tracking and ordering printed materials
- Assist with survey process and data upload
- Assists in preparing patient documentation as needed
- Assists with verification & documentation of patient insurance information
- Assists in archiving records as needed
- Assists with processing payroll as needed
- Entering invoices from supply delivery vendors in Allscripts
Nice To Haves
- Great learning opportunity in admissions
Responsibilities
- Support Admission Director
- Customer service focused
- Complete admission packets and welcome new residents
- Help planning and attending with community events
- Help with covering admissions
- Help reduce grievances
- Communicate effectively with patients, families, caregivers and staff either face-to-face or by telephone
- Answers incoming calls and forwards or refers to appropriate staff member or take a message if person is unavailable
- Triage patient/family telephone calls to clinical staff
- Maintains confidentiality of all patient information
- Complete routine reports and new assignments in an accurate and timely manner
- Assists in taking referrals and communicating with the Referral and Admissions Team
- Assist in entering data into the appropriate tracking systems
- Assist in the process of putting together medical records or other packets
- Assist in the filing of open and closed medical records as needed
- Assist in stocking in-coming office supplies and medical supplies as needed
- Assist in sending, receiving and monitoring faxes for all staff
- Provide back-up or assistance to other administrative staff when needed
- Responsible for tracking patient certifications and monitoring RN recertification assessments
- Responsible for assisting Admissions Office with referrals
- Assists with admission, transfer, death and discharge communication
- Tracking and ordering printed materials
- Assist with survey process and data upload
- Assists in preparing patient documentation as needed
- Assists with verification & documentation of patient insurance information
- Assists in archiving records as needed
- Assists with processing payroll as needed
- Entering invoices from supply delivery vendors in Allscripts
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
