IDD PES Administrative Assistant

Texas Health & Human Services Commission•Austin, TX

13d•$2,953 - $3,660•Hybrid

About The Position

The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate for the Administrative Assistant III position. MCS is driven by its mission to deliver quality, cost-effective services to Texans. The Administrative Assistant III is part of the IDD Program Eligibility and Support (IDD PES) team. The Administrative Assistant III reports to the Director of IDD PES Operations within Program Enrollment & Support under MCS. The IDD PES team is responsible for ensuring eligible Texans are enrolled in programs serving individuals with intellectual and/or developmental disabilities. These programs include: Home and Community-based Services (HCS), Texas Home Living (TxHmL), Community Living Assistance and Support Services (CLASS), the Intermediate Care Facilities for Individuals with an Intellectual Disability or Related Condition (ICF/IID), and Community First Choice Non-Waiver (CFC NW). IDD PES staff authorize and verify programmatic eligibility for these programs. In addition, IDD PES staff process enrollments, transfers, suspensions, and terminations for HCS, TxHmL, and CLASS and coordinate and attend Fair Hearings. This position makes a significant contribution to MCS’s mission by providing intermediate level administrative support for unit management and staff. This position assigns and tracks unit deliverables and mails and faxes correspondence to HHSC contracted providers. This position assists with general human resources work, answers and routes incoming calls, and performs special projects. This position also performs general office duties, such as maintaining filing and record-keeping systems. The ideal candidate thrives in an environment that emphasizes teamwork to achieve goals, excellence through high professional standards and personal accountability, maintaining curiosity to learn and grow continuously, applying critical thinking for effective execution, managing time efficiently, demonstrating strong organizational skills, and acting with integrity by doing what is right, even when it is not easy.

Requirements

Graduation from a standard senior high school or equivalent.
At least one year of Administrative Assistant/Clerical experience.
At least one year of experience using Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Nice To Haves

HHSC or MCS or Medicaid services.
Office practices and administrative procedures (e.g., arranging travel for staff, reconciling purchase orders, routing documents for approval.
Using standard office equipment and Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
Maintaining files and record-keeping.
Telephone etiquette (e.g., customer service, professional courtesy).
Communicate information clearly, concisely, and effectively, both verbally and in writing.
Organize and manage multiple tasks/projects in an effective and efficient manner.
Work under deadline pressures and high volume.
Implement administrative procedures and to evaluate their effectiveness.
Work collaboratively across MCS to accomplish objectives.
Implement creative solutions to problems and a keen attention to detail.
Balance team and individual responsibilities.

Responsibilities

Prepares, distributes, assigns, and tracks unit deliverables.
Mails and faxes correspondence to HHSC contracted providers.
Provides administrative support to unit management and staff, such as assists with general human resources work, including preparation of applicant interviews, personnel records, and hiring packets. Acts as a back-up to the Administrative Assistant IV position.
Answers incoming calls, provides general program information and assistance, and routes calls to appropriate staff.
Performs general office duties, such as maintaining filing and record-keeping systems, ordering supplies, and performing basic bookkeeping work.
Performs special projects as assigned by unit personnel, such as complex copying and collating packets, preparing handouts, and sending mass mailings.
Works collaboratively across MCS to identify innovative and effective solutions for clients and staff. Attends work on a regular and predictable schedule.
Prepares and distributes correspondence, reports, forms, and documents.
Assists in planning and providing coordination support for meetings, conferences, and training events.
Performs other duties as assigned