SWI Administrative Assistant II

TX-HHSC-DSHS-DFPS • Austin, TX

6d • Remote

About The Position

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

Requirements

• Knowledge of office practices and administrative procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams). Especially Excel and PowerPoint.
• Skill in the use of standard office equipment and software.
• Ability to implement administrative systems and procedures and to interpret rules, regulations, policies, and procedures.
• Exceptional organizational and time management skills.
• Strong attention to detail with an ability to manage large amounts of data accurately.
• Excellent written and verbal communication skills.
• Ability to work under pressure and meet tight deadlines.
• Comfortable working independently and in a team-oriented environment.
• High school diploma or GED required
• At least two years of administrative experience
• Experience in Microsoft Excel, Word and PowerPoint

Nice To Haves

• Associate’s or Bachelor’s degree
• Proficiency in Microsoft Excel, Word and PowerPoint
• Knowledge of DFPS intake assignment software or tracking tools (IMPACT, Excel).
• Prior DFPS/CPI experience
• Prior experience managing communications across diverse teams.
• Analytical skills for identifying trends and patterns in intake outcomes and monthly reporting.

Responsibilities

• Maintain monthly data reports to account for all intake outcomes.
• Monitor completion of intakes and follow up to troubleshoot delays or issues.
• Create and manage multiple detailed Excel spreadsheets for tracking assignments, progress, and outcomes.
• Coordinate, organize, and schedule meetings with staff and leadership teams as required.
• Serve as the point of contact for assignment-related inquiries or troubleshooting.
• Collaborate with management to identify ways to streamline assignment processes and improve workflow efficiencies.
• Support team members with administrative tasks to ensure seamless operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees