Administrative Associate

Sentara Health•Norfolk, VA

1d•Onsite

About The Position

Sentara Norfolk General Hospital Ambulatory Care Clinic is hiring a Full-time Administrative Associate. This position provides clerical support, manages patient records, schedules appointments, and handles patient inquiries. The role involves collaborating with medical staff, management, and patients to ensure the delivery of high-quality care. Provides administrative support to the unit or department assigned. Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.

Requirements

High School Grad or Equivalent (Required)

Nice To Haves

Associate or Bachelor's Degree (Preferred)
Excellent Customer Service (Preferred)
One year of experience in a medical environment (Preferred)
Completion of a healthcare-related certificate program (Preferred)
Transferable skills, for example: one year or more in a call center, customer service application program, or clerical (Preferred)
Bilingual (Preferred)

Responsibilities

Provides administrative support to the unit or department assigned.
Serves as first point of contact for patients, family members and visitors on unit assigned requiring the application of excellent customer service skills.
Provides clerical support, manages patient records, schedules appointments, and handles patient inquiries.
Collaborates with medical staff, management, and patients to ensure the delivery of high-quality care.

Benefits

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Emergency Backup Care
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
401k/403B with Employer Match
Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
Student Debt Pay Down – $10,000
Pet Insurance
Legal Resources Plan
Annual discretionary bonus if established system and employee eligibility criteria is met.