Administrative Associate - Juvenile Court

Montgomery County Governmennt•Clarksville, TN

2d•Onsite

About The Position

The purpose of this job is to provide administrative and customer service support to meet the needs of the department and the general public. The following duties are normal for this position. However, they are not to be construed as exclusive or all–inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned.

Requirements

One (1) year of administrative/general office or related experience.
High School diploma or equivalent.
Must have dependable transportation.
A pre-employment criminal background check is required.
Knowledge of administrative policies and procedures of the County.
Knowledge of pertinent Federal, State, and local laws, codes, and regulations.
Knowledge of current office practices and procedures.
Knowledge of computer software consistent for this position.
Skill in analyzing complex administrative information and issues, defining problems and evaluating alternatives, and recommending methods, procedures, and techniques for resolution of issues.
Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
Applying judgment and discretion in resolving problems and interpreting policies and regulations.
Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision.
Ability to establish and maintain accurate records of assigned activities and operations.
Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
Ability to perform mathematical calculations required of this position.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
Ability to establish and maintain effective working relationships with those contacted in the course of work.
Ability to maintain confidentiality and discretion regarding business-related files, reports, and conversations, within State and Federal statutes.
Ability to work the allocated hours of the position.

Responsibilities

Provides customer service to internal and external customers; greets, receives, and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff.
Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail.
Composes routine correspondence; proofreads and edits documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports.
Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required by Department and County policies.
Maintains vendor databases and makes contact when needed.
Inventories and stocks operational supplies.
Provides backup assistance to other department personnel as needed.
Collects data to complete monthly, quarterly, and yearly reports to be sent to the Department of Children’s Services, the Tennessee Commission on Children and Youth and the Administrative Office of the Courts.
Collects data for the jail and juvenile detention meetings.
Responsible for intake setup, which also includes speaking to all the families on the process and requirements of an intake on a new petition.
Other duties as assigned.
Represents the Department and County to other County staff and members of the public.
Provides quality customer service to individuals needing directions or assistance.
Demonstrates the organization’s Core Values and adherence to the Ethics policy.