Administrative - Outpatient Clinic - 18467575

Mccurtain County Community Based Outpatient Clinic•Idabel, OK

3d•Onsite

About The Position

EGA Associates, LLC is seeking an Administrative Associate with medical-office experience to support a Primary Care Community Based Outpatient Clinic serving Veterans in and around Idabel and McCurtain County, Oklahoma. The role provides clerical, scheduling, patient-navigation, and logistical care-coordination support to the Patient Aligned Care Team (PACT). The associate supports assigned and unassigned patients, helps patients and support persons navigate the VA health-care system and clinic administrative processes, and coordinates administrative elements of care management with PACT staff. Scheduling duties may be performed independently after required VA scheduling training. The role also supports appointment coordination, telephone services, document routing, follow-up communication, patient-portal education, secure messaging, virtual access, and telehealth coordination as assigned. The employee protects patient confidentiality, participates in huddles and team meetings, and completes required training and documentation. The position has no direct supervisory responsibility and works under established clinic workflows and the direction of clinic and PACT leadership. Travel is expected to be negligible except when needed for orientation, training, meetings, or other contract-related activities. Work is performed primarily in a clinical environment with potential exposure to moderate noise. The role involves daily interaction with patients and use of personal computers and clinical equipment. The work schedule may vary depending on the client contract; start-time deviations require facility-supervisor approval. Additional hours may be required to complete work obligations, and overtime requires prior supervisor approval. Pay is $17.75–$21.00 per hour, commensurate with experience and job type. Benefits eligibility depends on job type and full-time status.

Requirements

Education and experience demonstrating the skills and abilities needed to provide clerical and administrative support in a medical-office environment.
Ability to complete VA scheduling training before independently performing VA scheduling functions.
Knowledge of medical terminology, patient confidentiality, customer service, scheduling, and electronic records.
Ability to complete required VA and EGA background screening, privacy, security, EHR, PACT, Whole Health, and onboarding requirements.
Ability to work effectively in an interdisciplinary, team-based outpatient environment.
Strong verbal and written communication skills.
Ability to use electronic health records, scheduling applications, telehealth platforms, and standard computer applications.
Ability to comply with applicable confidentiality and information-security requirements.

Nice To Haves

Completion of an accredited medical assistant program or comparable medical-services training.
Previous medical reception, patient-access, scheduling, or care-coordination experience.
Previous experience serving Veterans or working in a VA medical center, VA outpatient clinic, or contracted VA Community Based Outpatient Clinic.

Responsibilities

Provide clerical and administrative support to Patient Aligned Care Team staff.
Support assigned and unassigned patients presenting for care at the clinic.
Collaborate with PACT staff to incorporate logistical care-coordination elements into comprehensive care-management plans.
Guide patients and support persons through the VA health-care system and clinic administrative processes.
Provide scheduling services in accordance with VA policies and guidance after completing required scheduling training.
Support appointment coordination, telephone service, document routing, follow-up communication, and accurate administrative documentation.
Promote first-call resolution by accurately routing requests and connecting Veterans with the appropriate team member.
Support patient-portal education, secure-messaging adoption, virtual-access processes, and telehealth visit coordination as assigned.
Protect patient confidentiality and sensitive information.
Participate in daily huddles, team meetings, workflow improvement, and required training.
Perform additional duties as assigned.
Follow EGA policies, professional standards, contract requirements, and the EGA Code of Conduct.
Maintain required licenses, certifications, credentials, competencies, and training.
Complete required training, documentation, quality reviews, and administrative responsibilities within established timeframes.
Immediately report patient safety events, compliance concerns, clinical risks, and other matters requiring escalation.