Administrative Associate - Clinic (Summer season)

TELUS•Montreal, QC

2d•Onsite

About The Position

Our medical office is at the heart of our transactions and our patient/client relationships. You will interact regularly with our clientele using various approaches and tools at your disposal. You will inform clients about the status of their visit, documents or information to provide, our business processes, etc. You will be in contact with our service providers to ensure we obtain medical results on time so that files can be completed within prescribed deadlines. You will also work closely with and communicate with internal and external colleagues as well as physicians regarding the completion of our medical files.

Requirements

High school diploma
1 to 2 years of experience in a similar role or office work
Bilingualism (spoken and written)
Good knowledge of Microsoft Office (Outlook, Excel, Word), strong computer skills
Meticulous, methodical, and detail-oriented
Strong autonomy and organizational skills
Customer service excellence–oriented
Demonstrated team spirit
Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Nice To Haves

Training in secretarial work/medical secretarial work
Experience in a medical environment

Responsibilities

Welcome clients professionally and pleasantly at reception
Answer internal phone calls
Provide candidates with various forms to fill out before meeting with healthcare professionals and ensure everything is properly completed before authorizing their departure
Process client payments, close and balance the cash register at the end of the day
Work closely with the coordinator to ensure smooth operations and respect appointment times
Respond to various client requests with courtesy, confidentiality, and professionalism
Ensure complete file management, return calls, handle on-site physician requests, etc.
Enter data accurately in our computer systems and keep records up to date
Manage the filing of results received in medical files
Follow up on missing results
Finalize files within prescribed deadlines
Deliver all files to medical staff for review and full medical assessment
Send results to corporate clients and sometimes to candidates
Process file billing
Ensure regular and rigorous follow-up on pending files
Communicate and collaborate with different internal departments to optimize processes and service delivery
Prepare patient files according to established protocols based on the physician and nurses’ schedules
Respond to patient and client requests for copies of their files