Continuum Administrative Assistant

Carespring Health Care Management•Miami Township, OH

21d•Hybrid

About The Position

Support role for Continuum Healthcare Services (SNF/LTC Physician Extender Group) to promote productive and efficient operations of the medical practice.

Requirements

Experience in medical office management
Experience in medical billing
Proficiency with computers
Proficiency with Excel spreadsheets
Proficiency with Word
Proficiency with SharePoint
Effective communication
Self-motivated
Problem solver
Organized
Customer service oriented

Responsibilities

Reports to Program Administrator and performs duties as assigned.
Coordinate with appropriate department regarding new hire processes post-employment offer (initiate, coordinate and track onboarding processes to include but not limited to pre -hire screening, payroll/onboarding, IT (equipment and access requests), system accesses (facility and Continuum documentation and reporting platforms), credentialing (facility, billing, ACO Reach/partnerships).
Maintain annual spreadsheet tracking CEU allowance days off and expenditure for each provider.
Maintain PTO calendar and assist with coordination of facility coverage between providers.
Assist with team meeting planning and track required attendance.
Attend required meetings (in person, Teams, Zoom).
Enters new patient information, upload supporting documents to documentation and/or billing platform.
Maintains updated patient information.
Tracks provider credentialing progress and assists with supporting documentation requests.
Maintains and tracks updated licensure, credentials, insurance documents for Continuum providers for billing, forward any required documentation to appropriate department (Continuum, biller, insurance where applicable).
Coordinates and tracks ACO Reach (or other partnering entity) required visits to include but not limited to notifying providers when a visit is due and filing the visit with ACO Reach (or other partnering entity) when completed.
Monitors front end and back-end denials requiring additional information for resubmission, collaborate as needed with Program Administrator and/or Continuum provider to obtain and resubmit information to billing.
Verifies transfer to self-pay and bad debt reports are accurate. Provide updated insurance information to biller when applicable.
Follows up on outstanding patient invoices.
Assists accounting department as needed for processes such as reconciling EOBs with payments.
Compiles Continuum provider monthly, per trimester and annual RVU and visit completion data for Program Administrator review.
Monitors for timely completion of visit notes, quality measure reporting across multiple platforms.