Administrative Assistant

Horizon Health Services • Village of Orchard Park, NY

11d • $18 - $20 • Onsite

About The Position

Horizon is seeking an Administrative Assistant to join their team. This role involves welcoming visitors, interacting with patients seeking mental health and substance use treatment (children as young as three, adolescents, and adults 18+), and working with multiple electronic platforms including EHR, web-based systems, and other technology. Duties include overseeing scheduled appointments, assisting with medication refills, preparing charts, and managing record requests. The position also supports clinical and medical staff with administrative responsibilities, insurance and billing disputes, scheduling, coordinating transportation, and liaising with referral sources from courts, schools, and hospitals. Creative problem-solving is essential for supporting clinic operations.

Requirements

• High school diploma with 2 years of experience within the customer service or behavioral health field required.

Responsibilities

• Welcome all visitors of the clinic to create an exceptional patient experience with every interaction.
• Work in a demanding, fast paced environment that is frequently adapting to industry standards where you will interact with patients seeking mental health and substance use treatment. Patients can include children as young as three, adolescents and adults 18 and older.
• Work with multiple electronic platforms that include our Electronic Health Record (EHR), various web-based systems, and other technology platforms. Duties include overseeing all scheduled appointments, assisting with medication refill request from patients and pharmacies, preparing charts and record requests and other duties as needed.
• Supporting the day to day needs of our clinical and medical staff which includes managing, triaging, and supporting administrative responsibilities, using supplemental technologies to support patient and clinical care. This can include insurance and billing disputes, scheduling appointments, coordinating transportation needs, speaking to referral sources from courts, schools and/or hospitals, and other concerns that may arise.
• Creative problem solving to support the overall operations of the clinic.

Benefits

• 401(k)
• profit-sharing programs
• Student Loan Assistance
• Paid time off
• paid holidays
• 10% discount on tuition through a partnership with Capella University for employees and their families (includes spouses and children up to age 30)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED