Administrative Assistant

Community Teamwork•Lowell, MA

6d•Onsite

About The Position

Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. Position Summary The Administrative Assistant serves as front desk receptionist and is the primary point of contact for Community Teamwork’s Resource Center, creating a welcoming and supportive environment for all clients, visitors and staff. This role is responsible for client check-in, sorting daily mail, administrative support and ensuring seamless front desk operations across multiple agency programs.

Requirements

High School diploma or equivalent
1-2 years of experience in front desk operations, reception or customer service preferred
Understanding of low-income population needs
Customer Service skills should include strong verbal and written communication with a client-focused compassionate demeanor
Experience with multi-line phone systems, standard office machinery (copiers, fax machines) basic scheduling tools and Microsoft Office
High attention to detail, strong time-management skills and the ability to multi-task in a busy walk-in environment
Ability to handle sensitive client information with strict confidentiality and professionalism
Bilingual/ Spanish required
Ability to pass background check.

Nice To Haves

Associate’s degree

Responsibilities

Warmly greet and direct clients entering the Resource Center
Check in clients and communicate their arrival to the appropriate staff
monitor automated voicemail systems, respond to general inquiries, route calls and messages to the appropriate person/department
Sort mail and distribute to correct mailbox
Receive incoming packages/shipments and notify the correct staff person for pick up
Securely distribute checks to designated clients according to protocol
Assist clients with basic administrative needs including copying and/or faxing documents
Collect documentation for clients and place it in correct program mailbox for pick up
Copy and stock informational packets/flyers for Resource Center display racks
Manage the booking schedule for the first-floor conference room
Track inventory for office supplies, including ink and toner and communication needs to the 1st floor Administrative Assistant
Coordinate routine maintenance requests for the fax and copy machine
Support first floor management with administrative task as assigned
Uphold the values of CTI – Equity, Integrity, Compassion.