Administrative Assistant

Goodwill Industries of Central Texas • Austin, TX

9d • Onsite

About The Position

The Administrative Assistant provides front-line reception and general administrative support at the Goodwill Community Center. This role is the first point of contact for visitors, staff, and stakeholders, ensuring a welcoming and professional environment. In addition to receptionist duties, the Administrative Assistant supports various clerical and administrative functions and may be assigned special projects or tasks as needed.

Requirements

• High School Diploma or GED required
• Minimum of 2 years of experience in administrative support or customer service roles.
• Exceptional communication and interpersonal skills, with a customer-focused approach.
• Demonstrated ability to de-escalate tense or emotionally charged interactions with professionalism and empathy.
• Creative and flexible problem-solving skills, with the ability to adapt under pressure and meet tight deadlines.

Responsibilities

• Greet and direct visitors, guests, and vendors in a courteous and professional manner.
• Assist students, staff, and visitors by providing information or referrals related to job placement, workforce development, or continuing education opportunities, in alignment with Goodwill’s mission.
• Answer and route incoming phone calls, emails, and general inquiries.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Assist with scheduling, room reservations, and event coordination.
• Prepare, print, and organize materials for meetings and visitors.
• Handle incoming and outgoing mail and package distribution.
• Maintain office supplies and monitor inventory for reordering.
• Support data entry, filing, and records maintenance.
• Assist with scheduling or logistics for campus tours or events as needed.
• Ability to cross-train and collaborate effectively with the Excel Administrative Assistant to provide coverage and continuity of service
• Provide support to the Executive Operations Manager and Executive Assistant to the C-Suite with administrative tasks.
• Perform other duties as assigned to support overall office efficiency.
• Maintain a positive, team-oriented relationship with management and peers; encourage interactions between all departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED