Office Facilities - Administrative Assistant

The Employee Experience Team • Charlotte, NC

23h • Onsite

About The Position

The Receptionist is responsible for greeting clients, visitors, and staff, and provides general administrative support for the facilities/administrative management team and other departments. This role is located at our Empire Homes Head Office in Charlotte NC.

Requirements

• 1–3 years of experience in an administrative, reception, or customer-facing role.
• Ability to be on-site from 7:30 AM to 4:30 PM, Monday to Friday.
• Excellent communication and customer service skills with a friendly, professional presence.
• Ability to manage multiple tasks efficiently in a front-facing office environment.
• Working knowledge of MS Office.
• High school diploma or equivalent education required.

Nice To Haves

• Experience with Marq platform.

Responsibilities

• Greet clients, visitors, and employees in person and via phone or email with a professional and welcoming demeanor.
• Manage all incoming and outgoing mail and packages, including scheduling couriers and distributing deliveries via FedEx/UPS.
• Maintain visitor logbook and ensure meeting rooms, kitchen, and common areas are clean, organized, and well-stocked.
• Serve as the first point of contact for office maintenance requests and follow up until resolution; escalate complex issues to Facilities Coordinator.
• Order and track office supplies, uniforms, name plates, and access cards for staff and construction teams.
• Provide general administrative support across departments, including marketing and sales, as needed.

Benefits

• Exclusive discounts on Empire Homes through our Employee Home Ownership Program.
• Employer paid benefits.
• Employer sponsored 401k plans.
• Continuing education support and opportunities for learning & development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED