Administrative Assistant (New York)

Jobs for Humanity • New York, NY

2h • $35,000 - $35,000 • Onsite

About The Position

Provide administrative assistance and for a business owner in New York, following established processes while resolving inquiries efficiently and accurately. Key Performance Indicators: • Maintain accurate ticket and record updates • Escalate complex issues appropriately • Improve resolution quality and customer satisfaction • Achieve consistent performance with minimal rework.

Requirements

• High school diploma or equivalent
• Ability to work onsite in New York
• Authorization to work in the United States
• Ticketing/helpdesk systems
• Email and chat support tools
• MS Office (Word, Excel)
• Customer-focused communication
• Problem-solving and troubleshooting
• Time management
• Attention to detail
• Professional, empathetic tone

Responsibilities

• Maintain accurate ticket and record updates
• Escalate complex issues appropriately
• Improve resolution quality and customer satisfaction
• Achieve consistent performance with minimal rework

Benefits

• Summer Fridays!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED