Onsite Administrative Assistant

Associated Asset Management (AAM)•Milford, MI

1d•Onsite

About The Position

As part of the on-site management team, you'll play a key role in creating an outstanding resident experience by supporting the Community Manager, delivering exceptional customer service to homeowners and HOA Board members, and helping ensure the community operates smoothly each day.

Requirements

Ability to multitask and prepare and process large amounts of administrative and customer request items while being detail oriented.
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Exceptional organization and tracking skills.
Ability to function efficiently in a fast-paced, demanding environment.
Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
Ability to interact and work positively and effectively with homeowners and staff at all levels.
Advanced communication skills both verbal and written.
Superior customer service skills and phone etiquette.
Ability to work collaboratively and cooperatively within the department as well as with other departments.

Responsibilities

Perform a wide spectrum of administrative duties that are essential to successfully enforcing community Covenants, Compliance & Regulations (CC&R’s), provides administrative support and other tasks as directed to On-site Community Manager and other on-site staff members.
Develops a working relationship with community board members and homeowners.
Extend top-notch customer service and problem resolution via phone and face-to-face interaction with board members and residents.
Provide traditional office support by maintaining calendars and appointments, composing correspondence, and creating/maintaining database information.
Arrange various meetings (times/locations) and prepare all correspondence necessary to notify included parties.
Assists with community inspections of common areas according to AAM’s management contract.
Work with vendors to provide direction and collect bids per the manager.
Perform various general accounting duties, including some A/P, A/R, coding of invoices and billing.
Maintains accurate and current association records.
Performs other duties as directed by management staff.