Administrative Assistant - Ping Yuen (Onsite)

Chinatown Community Development Center•San Francisco, CA

1d•$27 - $29•Onsite

About The Position

The Administrative Assistant assists the Property Manager and Assistant Property Manager in managing all move-ins, move-outs, re-certifications and unit inspections for the property. This position regularly processes detailed paperwork and interacts extensively with residents and staff. The ideal candidate is a team player with strong interpersonal, customer service, and organizational skills who pays attention to detail and thrives in active and bustling neighborhoods.

Requirements

One (1) year office or administrative experience
One (1) year experience using MS Excel (including formulas) for work or projects
One (1) year experience using MS Word, Outlook, and the Internet
Bilingual in Cantonese and English
High school graduate or GED equivalent
Basic math skills
Working knowledge of Microsoft Word, Excel, and Outlook
Good written and verbal communication skills
Ability to work independently
Pleasant and professional manner with residents
Ability to work with people of diverse social, economic, and ethnic backgrounds

Nice To Haves

Bilingual in Cantonese/Chinese
Experience with low-income/affordable residential property management
Experience with security and/or reception work
Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), California Certified Residential Manager (CCRM) or other equivalent designations
Experience with Property Management software, especially Yardi

Responsibilities

Process daily email/mail and screen phone calls
Handle typing, photocopying, faxing, scanning, and filing
Create and maintain tenant files, work orders, referral lists & tenant rosters
Create and ensure letters and notices are delivered on time to tenants
Handle office hours & triage tenant complaints & work orders to appropriate staff
Assist with monthly rent collection, batching and depositing
Regularly update all tenant rosters, referral lists and ongoing tenant data
Assist with typing up letters, notices to enter, and warnings to tenants
Assist with creating monthly newsletter to tenants
Check property mail, rent, and work order boxes daily and distribute to appropriate staff
Relay any reasonable accommodation request to Property Manager or Assistant Manager
Process daily email and screen phone calls
Maintain orderliness of property management office
Handle typing, photocopying, faxing, and filing
Responsible for managing the building when Property Manager and Assistant Property Manager are off-site
Assist in rent collection and processing
Enter work orders in Yardi software
Other duties to support Property Manager as needed
Must live Onsite and be available to handle after hours building emergencies including weekends and holidays. Must be able to respond and return to property within 2 hours.
Embody organization values (respect & compassion, empowerment, teamwork)
Contribute to a safe and pleasant work environment
Follow policies, procedures, and safe work practices
Other duties as assigned