Administrative Assistant - Waltham, MA
About The Position
With more than 150,000 babies born since 1986, Boston IVF is among the most experienced and respected fertility centers in the world. We are proud to offer innovative fertility treatments, leading-edge reproductive technologies, and compassionate care every step of the way. We take on the most complex cases, instill hope, and provide guidance and support when our patients need it most. Our mission is simple: to give individuals and couples the best possible chance for a successful pregnancy, while cherishing the meaningful relationships we build with our patients each day. Boston IVF | IVI RMA North America is currently seeking an Administrative Assistant to join our growing team in our Waltham office.
Requirements
- High School Diploma or GED required
- Minimum of 1 year experience as a medical office receptionist
- Minimum of 3 years customer service experience
- Strong computer proficiency
- Excellent listening, communication, and interpersonal skills
- Ability to work independently and exercise sound judgment
- Comfort working in a fast-paced, high-standard, and occasionally stressful environment
Nice To Haves
- Associate degree preferred
Responsibilities
- Welcome and greet patients and visitors in a professional and compassionate manner
- Answer and route patient phone calls
- Maintain a calm, composed, and professional demeanor
- Anticipate patient needs and anxieties; provide clear and supportive responses to questions
- Schedule patient appointments in accordance with physician templates
- Identify scheduling conflicts and recommend appropriate solutions
- Maintain accurate patient records, including demographic, financial, and insurance information
- Collect co-pays and patient payments
- Coordinate patient care in collaboration with nursing staff
- Partner with the Finance Department to ensure reimbursement and insurance information is complete
- Appointment confirmations and patient charting
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off and 8+ Paid Holidays
- Company-paid Life Insurance, Long-Term Disability, and AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- 401(k) Retirement Plan
- Optional benefits including Short-Term Disability, Life Insurance, and AD&D buy-up plans, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
